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Impact of Servıce Quality on Customer Satisfaction : A Study on Customers of Commercial Bank of Ceylon PLC Trincomalee District
Navaratnaseel, Jenitta - 2016
The present study examines the relationship between service quality and customer satisfaction through the SERVQUAL model. In this research service quality dimensions such as Tangibility, Reliability, Assurance, Responsiveness and Empathy considered as independent variables and customer...
Persistent link: https://www.econbiz.de/10012978504
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Intention to use mobile banking services : an Islamic banking customers' perspective from Sri Lanka
Samsudeen, Sabraz Nawaz; Selvaratnam, Gunapalan; … - In: Journal of Islamic marketing 13 (2022) 2, pp. 410-433
Persistent link: https://www.econbiz.de/10012797461
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Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana; … - In: Digital influence on consumer habits : marketing …, (pp. 19-36). 2024
Persistent link: https://www.econbiz.de/10014552084
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An investigation of underlying dimensions of customers' perceptions of a safe hotel in the COVID-19 era : effects of those perceptions on hotel selection behavior
Atadil, Hilmi A.; Lu, Qiulin - In: Journal of hospitality marketing & management 30 (2021) 6, pp. 655-672
Persistent link: https://www.econbiz.de/10012596498
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Changes in the effect of credence cues on restaurant delivery service under different health risks
Kim, Jewoo; Kim, Jaewook; Wang, Yiqi - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 737-758
Persistent link: https://www.econbiz.de/10013164497
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A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen; Eugene Cheng-xi Aw; Cheng, … - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
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The role of perceived vulnerability in restaurant customers’ co-creation behavior and repatronage intention during the COVID-19 pandemic
Min, Jihye; Yang, Kiseol; Kim, Jiyoung - In: Journal of vacation marketing 28 (2022) 1, pp. 38-51
Persistent link: https://www.econbiz.de/10012872442
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Role of service quality in improving customer loyalty towards telecom companies in Hungary during the COVID-19 pandemic
Naz, Farheen; Alshaabani, Ayman; Rudnák, Ildikó; … - In: Economies : open access journal 9 (2021) 4, pp. 1-21
The telecommunication sector is one of the most rapidly growing sectors in the world. The COVID-19 pandemic has created an increased dependence of customers on telecommunications to continue their work and studies. The increased usage of internet and telecom services during the COVID-19 pandemic...
Persistent link: https://www.econbiz.de/10012800325
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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
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Understanding the impact of airport service quality on passengers' revisit intentions amidst COVID-19 pandemic
Kour, Parvinder; Jasrotia, Aruditya; Gupta, Sudhanshu - In: Enlightening tourism : ET ; a pathmaking journal 10 (2020) 2, pp. 358-386
Persistent link: https://www.econbiz.de/10012583782