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Service quality
Consumer behaviour
83,145
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Electronic Commerce
23,336
E-commerce
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6,406
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6,386
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6,228
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5,199
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5,109
Dienstleistungsqualität
5,074
Viral marketing
4,890
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4,786
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Han, Heesup
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22
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15
Line, Nathaniel D.
14
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13
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13
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13
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12
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11
Gustafsson, Anders
11
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Sharma, Piyush
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Sreejesh, S.
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Qu, Hailin
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Carlson, Jamie
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
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9
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9
Wirtz, Jochen
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
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Bauer, Hans H.
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Cobanoglu, Cihan
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Journal of retailing and consumer services
245
International journal of hospitality management
228
Journal of business research : JBR
130
The journal of services marketing
118
International journal of contemporary hospitality management
86
Journal of hospitality marketing & management
86
Journal of travel and tourism marketing
78
The service industries journal
78
Services marketing quarterly
71
Journal of service research : JSR
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
51
Cogent business & management
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
43
Journal of service management
36
Tourism management : research, policies, practice
35
Asia Pacific journal of marketing and logistics
34
International journal of quality and service sciences
33
International journal of electronic marketing and retailing : IJEMR
32
International journal of services and operations management
31
The TQM journal : the international review of organizational improvement
31
Journal of air transport management
30
Journal of service research
30
Psychology & marketing
30
The international journal of bank marketing : IJBM
30
Total quality management & business excellence
29
International journal of services, economics and management
28
Journal of retailing
28
Managing service quality : MSQ ; an international journal
28
Journal of internet commerce
25
Journal of strategic marketing
25
European journal of marketing : EJM
24
International journal of quality & reliability management
24
Journal of Services Marketing
24
Journal of hospitality and tourism insights
24
Journal of the Academy of Marketing Science
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of services and operations management : IJSOM
23
Journal of service theory and practice
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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ECONIS (ZBW)
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Other ZBW resources
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1
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
2
Promoting online purchase intention through website quality,
EWOM
, receiver perspective, consumer satisfaction and brand image
Wicaksono, Aditya Indra
;
Ishak, Asmai
-
2022
Persistent link: https://www.econbiz.de/10012887806
Saved in:
3
Moderating effects of product heterogeneity between online word-of-mouth and hotel sales
Lu, Qi
;
Ye, Qiang
;
Law, Rob
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010348272
Saved in:
4
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
5
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
6
Impact of website interface on customer experience and engagement intention in online hotel booking
Le, Tran-Thien-Y.
;
Chen, Ja-Shen
- In:
International journal of information systems in the …
14
(
2022
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012799971
Saved in:
7
Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews
Shin, Seunghun
;
Nicolau, Juan Luis
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271648
Saved in:
8
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
Saved in:
9
Examining consumer emotion and behavior in online reviews of hotels when expecting managerial response
Xu, Xun
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293748
Saved in:
10
Influencing factors of online reviews : an empirical analysis of determinants of purchase intention
Thomas, Marc-Julian
;
Wirtz, Bernd W.
;
Weyerer, Jan C.
- In:
International journal of electronic business : IJEB
15
(
2019
)
1
,
pp. 43-71
Persistent link: https://www.econbiz.de/10012251164
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