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~subject:"Service quality"
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Service quality
Consumer behaviour
83,830
Konsumentenverhalten
81,381
Corporate social responsibility
36,174
Corporate Social Responsibility
35,134
Theorie
11,275
Theory
11,089
Relationship marketing
9,347
Beziehungsmarketing
9,312
Brand management
7,951
Markenführung
7,906
Sustainable development
7,754
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7,665
USA
6,957
Brand image
6,948
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6,896
United States
6,669
Deutschland
6,515
Germany
6,139
Customer satisfaction
5,871
Unternehmensethik
5,823
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5,803
Online-Handel
5,725
Online retailing
5,713
Nachhaltigkeit
5,694
Kundenzufriedenheit
5,685
Sustainability
5,505
Social Web
5,271
Social web
5,269
Meinung
4,797
Opinion
4,778
Welt
4,758
World
4,726
Online-Marketing
4,686
Internet marketing
4,676
Dienstleistungsqualität
4,471
Brand
4,423
Markenartikel
4,412
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4,331
Retail trade
4,292
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Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Hsu, Maxwell K.
7
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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AĖTERNA
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
1
Forschungsinstitut zur Zukunft der Arbeit
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
236
International journal of hospitality management
213
Journal of business research : JBR
122
The journal of services marketing
108
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
The service industries journal
66
Services marketing quarterly
65
Journal of travel and tourism marketing
64
Cogent business & management
48
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
36
Journal of Services Marketing
34
Journal of service management
34
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
31
Journal of air transport management
29
The international journal of bank marketing : IJBM
29
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of hospitality and tourism insights
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
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ECONIS (ZBW)
4,468
Other ZBW resources
68
EconStor
2
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1
Why should hotels go green? : insights from guests experience in green hotels
Merli, Roberto
;
Preziosi, Michele
;
Acampora, Alessia
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 169-179
Persistent link: https://www.econbiz.de/10012128332
Saved in:
2
Green consumerism, green perceived value, and restaurant revisit intention :
millennials
' sustainable consumption with moderating effect of green perceived quality
Riva, Farzana
;
Magrizos, Solon
;
Rubel, Mohammad Rabiul …
- In:
Business strategy and the environment
31
(
2022
)
7
,
pp. 2807-2819
Persistent link: https://www.econbiz.de/10013463174
Saved in:
3
Purchase intention of customers towards luxury brands in North Macedonia : theory of planned behaviour approach
Muça, Sara
;
Zeqiri, Jusuf
- In:
International journal of Islamic marketing and branding
5
(
2020
)
2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10012512768
Saved in:
4
Visitor satisfaction mediating perceived quality and behavioural intention : a gender-based multigroup analysis
Le, Thu-Hang
;
Ha Minh Tri
;
Quang-Thang Le
- In:
Journal for international business and entrepreneurship …
16
(
2024
)
2
,
pp. 236-260
Persistent link: https://www.econbiz.de/10015057228
Saved in:
5
A reflection of greenwashing practices in the hospitality industry : a scoping review
Majeed, Salman
;
Kim, Woo Gon
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 1125-1146
Persistent link: https://www.econbiz.de/10013546116
Saved in:
6
Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-
attitude
-behavior and theory of planned behavior
Tajeddini, Kayhan
;
Mostafa Rasoolimanesh, S.
;
Gamage, …
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012585666
Saved in:
7
Behavioral intention to use e-tax service system : an application of technology acceptance model
Sondakh, Jullie Jeanette
- In:
European research studies
20
(
2017
)
2A
,
pp. 48-64
Persistent link: https://www.econbiz.de/10012217054
Saved in:
8
The effect of destination employee service quality on tourist environmentally responsible behavior : A moderated mediation model incorporating environmental commitment, destination...
He, Xuehuan
;
Cheng, Jin
;
Swanson, Scott R.
;
Su, LuJun
; …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013326534
Saved in:
9
An empirical investigation of 3D-based information systems success for online retailers
Algharabat, Raed S.
;
Zamil, Ahmad M. A. Ahmad
- In:
International journal of technology marketing : IJTMkt
8
(
2013
)
3
,
pp. 316-336
Persistent link: https://www.econbiz.de/10010200391
Saved in:
10
Studying abroad : understanding the relationships among beliefs, perceived value, and behavioral intentions
Zhuang, Weiling
;
King, Kristen
;
Carnes, Lana
- In:
Journal of teaching in international business
26
(
2015
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10010528927
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