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Embracing Sustainability Management Through Excellence in Services : Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Pai...

Ciasullo, Maria Vincenza (ed.); Martin, Jacques (ed.); … - 2024

The wellbeing enterprise for sustainability: Theory, Tenets, Testing -- The interconnections between digital servitization and sustainability: Current trends and future research directions -- Lean digital culture as an enabler of corporate sustainability performance: The mediating role of...

Persistent link: https://www.econbiz.de/10014583364

Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review

Marbouh, Dounia; Swarnakar, Vikas; Simsekler, Mecit Can Emre - In: Total quality management & business excellence 34 (2023) 15/16, pp. 2157-2182

Persistent link: https://www.econbiz.de/10014443899

The new concept of quality in the digital era : a human resource empowerment perspective

Balouei Jamkhaneh, Hadi; Shahin, Arash; Parkouhi, Sahar … - In: The TQM journal : the international review of … 34 (2022) 1, pp. 125-144

Persistent link: https://www.econbiz.de/10012884581

E-government quality from the citizen's perspective : the role of perceived factors, demographic variables and the digital divide

Patergiannaki, Zoi; Pollalis, Yannis A. - In: International journal of public sector management 37 (2024) 2, pp. 232-254

Persistent link: https://www.econbiz.de/10014513947

Audit quality and digitalization : some insights from theItalian context

Lugli, Ennio; Bertacchini, Federico - In: Meditari accountancy research 31 (2023) 4, pp. 841-860

Persistent link: https://www.econbiz.de/10014362595

From Industry 4.0 to Quality 4.0 : An Innovative TQM Guide for Sustainable Digital Age Businesses

Ibidapo, Timothy Adesanya - 2022

1. Genealogy of Quality -- 2. Quality Overview -- 3. Managing Quality -- 4. Quality Management Trends -- 5. Basics of Quality -- 6. Quality Teamwork -- 7. Economics of Quality -- 8. Process Management -- 9. The Dictates of Quality -- 10. People Involvement -- 11. Quality Tools and Techniques --...

Persistent link: https://www.econbiz.de/10013275878

The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital CRM

Demirel, Demokaan - In: Journal of business economics and management 23 (2022) 3, pp. 507-531

This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...

Persistent link: https://www.econbiz.de/10013259223

A readiness assessment of Quality 4.0 in packaging companies : an empirical investigation

Zulfiqar, Maryam; Antony, Jiju; Swarnakar, Vikas; Sony, … - In: Total quality management & business excellence 34 (2023) 11/12, pp. 1334-1352

Persistent link: https://www.econbiz.de/10014320291

Total quality service in digital era

Schiavone, Francesco; Pietronudo, Maria Cristina; … - In: The TQM journal : the international review of … 35 (2023) 5, pp. 1170-1193

Persistent link: https://www.econbiz.de/10014321605

Locally focused and digitally oriented : examining eco-museums' digitization in a service quality management perspective

Palumbo, Rocco; Ciasullo, Maria Vincenza; Pellegrini, … - In: The TQM journal : the international review of … 34 (2022) 3, pp. 398-417

Persistent link: https://www.econbiz.de/10013338039

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