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~subject:"Service quality"
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Service quality
Qualitätsmanagement
16,444
Quality management
15,207
Dienstleistungsqualität
2,575
Theorie
1,876
Theory
1,872
Product quality
1,626
Produktqualität
1,621
case study
1,581
Deutschland
1,532
Case study
1,477
Germany
1,394
Prozessmanagement
1,222
Supply chain
1,175
Lieferkette
1,163
Business process management
1,132
Standardisierung
1,108
Standardization
1,108
Customer satisfaction
905
Manufacturing industries
903
Industrie
901
Kundenzufriedenheit
883
USA
865
Innovation
842
United States
806
Lean Management
801
Lean management
777
Unternehmenserfolg
775
Firm performance
767
Performance measurement
703
Krankenhaus
694
Innovationsmanagement
691
Performance-Messung
689
Lean Production
672
Lean production
670
Innovation management
666
Hospital
632
Organizational change
630
SME
630
Relationship marketing
626
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1,053
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417
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7
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155
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Graue Literatur
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Collection of articles of several authors
45
Sammelwerk
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Conference paper
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Bibliography included
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28
Fallstudie
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25
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352
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Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Medeiros, Denise Dumke de
7
Chakraborty, Subhajit
6
Dwivedi, Yogesh Kumar
6
Melo, Fagner José Coutinho de melo
6
Rust, Roland T.
6
Stauss, Bernd
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chandrasekaran, Aravind
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Sachdeva, Anish
5
Senot, Claire
5
Singh, Rajesh K.
5
Tarí, Juan José
5
Vrat, Prem
5
Ward, Peter T.
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
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Hochschulrektorenkonferenz
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IGI Global
7
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
72
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
58
Quality management journal : QMJ
47
Total quality management & business excellence
44
International journal of quality and service sciences
34
International journal of services and operations management
31
International journal of production research
25
Auditing : a journal of practice & theory
21
International journal of hospitality management
21
Beiträge zur Hochschulpolitik
20
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Health care management review : HCM review
18
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
14
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of contemporary hospitality management
13
International journal of services and operations management : IJSOM
13
International journal of production economics
12
Service business
12
The accounting review : a publication of the American Accounting Association
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
Journal of hospitality marketing & management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
Gabler Edition Wissenschaft
8
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ECONIS (ZBW)
2,576
Other ZBW resources
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1
Exploring factors affecting service quality of ERP on cloud : a revelatory case study
Chauhan, Sumedha
;
Jaiswal, MP
- In:
International journal of business information systems : …
19
(
2015
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10011326747
Saved in:
2
Measuring web portals success : a respecification and validation of the DeLone and McLean information systems success model
Al-Debei, Mutaz M.
;
Jalal, Dima
;
Al-Lozi, Enas
- In:
International journal of business information systems : …
14
(
2013
)
1
,
pp. 96-133
Persistent link: https://www.econbiz.de/10009790672
Saved in:
3
TQM practices in public sector : case of Finnish healthcare organizations
Ajmal, Mian M.
;
Tuomi, Ville
;
Helo, Petri T.
;
Sandhu, …
- In:
International journal of information systems in the …
8
(
2016
)
1
,
pp. 34-45
Persistent link: https://www.econbiz.de/10011434832
Saved in:
4
Designing lean processes with improved service quality : an application in financial services
Li, Gang
;
Field, Joy M.
;
Davis, Mark
- In:
Quality management journal : QMJ
24
(
2017
)
1
,
pp. 6-20
Persistent link: https://www.econbiz.de/10011633032
Saved in:
5
The impact of accreditation on healthcare quality improvement : a qualitative case study
Melo, Sara
- In:
Journal of health organization and management
30
(
2016
)
8
,
pp. 1242-1258
Persistent link: https://www.econbiz.de/10011610891
Saved in:
6
A readiness assessment of Quality 4.0 in packaging companies : an empirical investigation
Zulfiqar, Maryam
;
Antony, Jiju
;
Swarnakar, Vikas
;
Sony, …
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1334-1352
Persistent link: https://www.econbiz.de/10014320291
Saved in:
7
Understanding and predicting customer behaviour : framework of value dimensions in mobile services
Ervasti, Mari
- In:
Journal of customer behaviour
12
(
2013
)
2/3
,
pp. 135-158
Persistent link: https://www.econbiz.de/10010233764
Saved in:
8
A sustainability-oriented multi-dimensional value assessment model for product-service development
Xing, Ke
;
Wang, Hsiao-fan
;
Qian, Wei
- In:
International journal of production research
51
(
2013
)
19
,
pp. 5908-5933
Persistent link: https://www.econbiz.de/10010202922
Saved in:
9
Collaboration between service professionals during the delivery of health care : evidence from a multiple-case study in U.S. hospitals
Senot, Claire
;
Chandrasekaran, Aravind
;
Ward, Peter T.
- In:
Journal of operations management
42/43
(
2016
),
pp. 62-79
Persistent link: https://www.econbiz.de/10011492333
Saved in:
10
Are knowledge intensive business services really co-produced? : overcoming lack of customer participation in KIBS
Santos, Juliana Bonomi
;
Spring, Martin
- In:
Industrial marketing management : the international …
50
(
2015
),
pp. 85-96
Persistent link: https://www.econbiz.de/10011411706
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