Similar Search Results

A three-dimensional approach to customer retention in mobile phone services

Murugan, Rajeswari; Rajendran, G. - In: International journal of process management and … 3 (2013) 4, pp. 494-510

Persistent link: https://www.econbiz.de/10010338918

The effects of membership and demographics on consumer satisfaction and loyalty in service organizations

Daughtrey, Clayton L.; Vowles, Nicole S.; Black, Gregory S. - In: Services marketing quarterly 34 (2013) 4, pp. 292-308

Persistent link: https://www.econbiz.de/10010208604

Hotel customer retention : a study of customers' perspectives in an emerging market

Adzoyi, Paulina N.; Blomme, Robert J.; Honyenuga, Ben Q. - In: Advances in hospitality and leisure 17 (2022), pp. 21-36

Persistent link: https://www.econbiz.de/10014309047

An empirical study on customer retention and customer loyalty

Alhawari, Damer - In: International journal of information systems and change … 7 (2015) 3, pp. 183-202

Persistent link: https://www.econbiz.de/10011540322

OCL : online customer loyalty in the service industries : scale development and validation

Toufaily, Elissar; Fallu, Jean-Mathieu; Ricard, Line - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 269-298

Persistent link: https://www.econbiz.de/10011633641

Exploring the mediated and moderated effects of operator service quality on customer retention : evidence from Taiwan's mobile market

Chen, Chun-mei - In: Journal of management research 9 (2017) 4, pp. 21-42

Persistent link: https://www.econbiz.de/10011745686

An empirical analysis of the dimension of loyalty to determine customer retention for E-Commerce

In: Journal of creating value 9 (2023) 1, pp. 63-80

Persistent link: https://www.econbiz.de/10014581528

Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry

Shah, Syed Naseeb Ullah; Jan, Shahid; Baloch, Qadar Bakhsh - In: Pakistan journal of commerce and social sciences 12 (2018) 1, pp. 167-182

The purpose of the study is to investigate the effect of customer's satisfaction and service quality towards the hotels' performance by applying SERVQUAL model. The data was collected from the 1429 hotel customers of selected cities of Khyber Pakhtunkhwa (Peshawar, Swat, Chitral, Naran,...

Persistent link: https://www.econbiz.de/10011934091

The learning organisation, service delivery quality and internal customer satisfaction in the mobile telecommunication industry

Opoku, Felix Kwame; Nyarku, Kwamena Minta - In: International journal of work innovation : IJWI 3 (2022) 2, pp. 130-150

Persistent link: https://www.econbiz.de/10014478561

Customer satisfaction and loyalty : a case study from the banking sector

Rahman, Hasebur - In: Central European business review : CEBR 2 (2013) 4, pp. 15-23

Persistent link: https://www.econbiz.de/10010345391

1
2
3
4
5
6
7
8
9
10
Next
Last