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Service workers
Consumer behaviour
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Israel
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Job autonomy
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2007-2008
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Customer aggression
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Dienstleistungsberufe
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Display rules
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Gewalt
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Violence
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Work behaviour
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Aggression
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Coping-Strategie
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Customer service
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Customer service management
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Emotional dissonance
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Employees behavior
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Job‐induced tension
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Goussinsky, Ruhama
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International journal of quality and service sciences
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Journal of service management
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Coping with customer aggression
Goussinsky, Ruhama
- In:
Journal of service management
23
(
2012
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10009554267
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Customer aggression, emotional dissonance and employees' well-being
Goussinsky, Ruhama
- In:
International journal of quality and service sciences
3
(
2011
)
3
,
pp. 248-266
Persistent link: https://www.econbiz.de/10009405157
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