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Transformative service researc...
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Services
Dienstleistung
23
Service quality
23
Dienstleistungsqualität
21
Consumer behaviour
19
Konsumentenverhalten
18
Dienstleistungssektor
15
Service industry
15
Services marketing
13
Beziehungsmarketing
12
Relationship marketing
12
Customer satisfaction
10
Dienstleistungsmarketing
9
Health care
9
Kundenzufriedenheit
9
Transformative service research
9
transformative service research
9
Gesundheitswesen
7
Health care system
7
Nachhaltige Entwicklung
7
Service ecosystems
7
Sustainable development
7
Welt
7
World
7
Betriebliche Wertschöpfung
6
Customer integration
6
Gesundheitsversorgung
6
Kundenintegration
6
Marketing
6
Service design
6
Service innovation
6
Value creation
6
Well-being
6
Dienstleistungsinnovation
5
Innovation
5
Interdisciplinary research
5
Service management
5
Service systems
5
Sustainable development goals
5
Value co-creation
5
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English
21
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Fisk, Raymond P.
7
Ostrom, Amy L.
7
Anderson, Laurel
4
Gallan, Andrew S.
4
Bowen, David E.
3
Grove, Stephen J.
3
Gustafsson, Anders
3
Patrício, Lia
3
Bitner, Mary Jo
2
Brown, Stephen Walter
2
Dorsch, Michael J.
2
Edvardsson, Bo
2
Field, Joy M.
2
Fotheringham, Darima
2
Helkkula, Anu
2
Huang, Ming-Hui
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Parasuraman, A.
2
Patricio, Lia
2
Sebastiani, Roberta
2
Subramony, Mahesh
2
Voss, Christopher A.
2
Ali, Faizan
1
Andreassen, Tor Wallin
1
Azzari, Courtney Nations
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Black, Hulda G.
1
Bogicevic, Vanja
1
Brodie, Roderick J.
1
Burkhard, Kevin A.
1
Chase, Richard B.
1
Colurcio, Maria
1
Corus, Canan
1
Daly, Aidan
1
Danaher, Tracey S.
1
Downey, Hilary
1
Fisk, Raymond P. P.
1
Go Jefferies, Josephine
1
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Journal of service research : JSR
4
Journal of service management
3
Journal of service research
3
The service industries journal
3
Journal of business research : JBR
2
The journal of services marketing
2
AMS review : official publication of the Academy of Marketing Science
1
European Journal of Marketing
1
Handbook of service science ; [Vol. 1]
1
Kellogg on branding : the marketing faculty of the Kellogg School of Management
1
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ECONIS (ZBW)
20
Other ZBW resources
1
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1
Cultivating wiser service systems through communication
Moulton-Tetlock, Edythe
;
Town, Sophia
;
Rafieian, Hoori
; …
- In:
Journal of service management
35
(
2024
)
4
,
pp. 547-569
Persistent link: https://www.econbiz.de/10015078078
Saved in:
2
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
3
The evolution and future of service : building and broadening a multidisciplinary field
Fisk, Raymond P.
;
Grove, Stephen J.
-
2010
Persistent link: https://www.econbiz.de/10003968944
Saved in:
4
The Frontiers in Service Conference : a 20-year retrospective
Dorsch, Michael J.
;
Fisk, Raymond P.
;
Grove, Stephen J.
- In:
The service industries journal
34
(
2014
)
6
,
pp. 477-494
Persistent link: https://www.econbiz.de/10010379354
Saved in:
5
Upframing service design and innovation for research impact
Patrício, Lia
;
Gustafsson, Anders
;
Fisk, Raymond P.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
Saved in:
6
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
7
Conceptualizing service ethics for the complexity of modern service interactions
Petros Sebhatu, Samuel
;
Hamdan, Qusay
;
Fisk, Raymond P.
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 766-788
Persistent link: https://www.econbiz.de/10015050120
Saved in:
8
Transformative service networks : cocreated value as well-being
Black, Hulda G.
;
Gallan, Andrew S.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 826-845
Persistent link: https://www.econbiz.de/10011416847
Saved in:
9
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
10
Service research in health care : positively impacting lives
Danaher, Tracey S.
;
Gallan, Andrew S.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 433-437
Persistent link: https://www.econbiz.de/10011606985
Saved in:
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