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Market orientation in mid-range service, urban hotels : how to apply the MKTOR instrument
Campo, Sara; Díaz, Ana M.; Yagüe Guillén, María Jésus - In: International journal of hospitality management 43 (2014), pp. 76-86
Persistent link: https://www.econbiz.de/10010427931
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Customer orientation, learning orientation, and new service development : an empirical investigation of the Swiss hotel industry
Tajeddini, Kayhan - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 4, pp. 437-468
Persistent link: https://www.econbiz.de/10009385378
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DEVELOPMENT OF SERVICES IN THE HOSPITALITY SECTOR. CASE STUDY: S.C. RO COM CENTRAL S.A.
STEFANACHE, Florina - In: Business Excellence and Management 4 (2014) 2, pp. 28-35
25 % compared to a hotel without SPA center; at least 20-25% of hotel customers can be attracted to these services (an …Opening a SPA center in the Central Plaza hotel is needed for various reasons: it increases the turnover with at least … important criterion in the choice of hotel by customers); and transformation of the hotel with seasonal activity in "all …
Persistent link: https://www.econbiz.de/10010901709
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Qualität komplexer Dienstleistungen : Konzeption und empirische Analyse der Wahrnehmungsdimensionen
Güthoff, Judith - 1995
Persistent link: https://www.econbiz.de/10000912100
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Methoden zur Messung und Beeinflussung der Dienstleistungsqualität : Feedback- und Anreizsysteme in Beherbergungsunternehmen
Westerbarkey, Peter - 1996
Persistent link: https://www.econbiz.de/10000936315
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Good or bad staff? : hotel employees' core self-evaluations impacting service effort and service sabotage considering leader-member exchange moderation
Dai, You-De; Zhuang, Wen-Long; Hsu, Shih-Yun; Huan, … - In: Tourism management perspectives : TMP 32 (2019), pp. 1-9
Persistent link: https://www.econbiz.de/10012128981
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Designing lifestyle hotels
Cheng, Jen-Son; Tang, Ta-Wei; Wang, Tsai-Chiao - In: International journal of hospitality management 58 (2016), pp. 95-106
Persistent link: https://www.econbiz.de/10011581400
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Interaktive Arbeit : die soziale Dimension von Dienstleistungsarbeit
Dunkel, Wolfgang; Weihrich, Margit - In: Arbeit – eine Neubestimmung, (pp. 245-289). 2014
Persistent link: https://www.econbiz.de/10010424991
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The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald - In: International journal of services, economics and management 8 (2017) 1/2, pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
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Service innovation of 3/2 star hotel in Bandung
Lestari, Yuliani Dwi; Laode, M. I. - In: Journal of Asian finance, economics and business : JAFEB 5 (2018) 3, pp. 73-80
Persistent link: https://www.econbiz.de/10011918944