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Implementing customer knowledge management with internet social networking

Yeh, Hsiaoping - In: International journal of knowledge management studies : … 5 (2012/14) 3/4, pp. 322-338

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Exploring customer knowledge from social media to improve the performance of strategy

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Customer knowledge hiding behavior in service multi-sided platforms

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A customer knowledge management framework

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The impact of digitalization on customer knowledge management

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Business online community credibility model of an online consumption community using linear programming for effective customer relationship management

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Influence of customer relationship management on customer behaviour, a moderating role of social media in bank and financial institutions

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Kundenmanagement in der digitalen Welt

Jacob, Michael - 2018

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Viele wissen mehr als einer : so nutzen Unternehmen das Know-how der Business-Communitys

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Steuerung Virtueller Communities : Instrumente, Mechanismen, Wirkungszusammenhänge

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