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Social Web
Consumer behaviour
82,943
Konsumentenverhalten
80,463
Marketing
31,412
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Relationship marketing
13,608
Theorie
13,584
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13,536
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13,384
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10,134
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9,081
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9,027
Germany
8,477
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8,328
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8,094
USA
7,851
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7,341
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7,249
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7,115
United States
7,110
Marketing management
6,572
Online-Handel
6,099
Online retailing
6,082
Online-Marketing
5,817
Electronic Commerce
5,727
Internet marketing
5,705
Social web
5,687
Altersgruppe
5,323
Age group
5,126
Einzelhandel
4,996
Markenartikel
4,992
Brand
4,815
Retail trade
4,765
E-commerce
4,562
Werbung
4,485
Werbewirkung
4,065
Advertising
3,964
Advertising effects
3,950
Emotion
3,785
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Filieri, Raffaele
19
Martínez-López, Francisco J.
16
Dwivedi, Yogesh Kumar
15
Law, Chun Hung Roberts
15
Loureiro, Sandra Maria Correia
15
Hollebeek, Linda D.
14
Flavián Blanco, Carlos
13
Hennig-Thurau, Thorsten
12
Gázquez-Abad, Juan Carlos
11
Kreutzer, Ralf T.
11
Ranfagni, Silvia
11
Rita, Paulo
11
Stephen, Andrew T.
11
Agnihotri, Raj
10
Casaló, Luis V.
10
Füller, Johann
10
Hajli, Nick
10
Ozuem, Wilson
10
Seo, Yuri
10
Veloutsou, Cleopatra
10
Harrigan, Paul
9
Heinemann, Gerrit
9
Itani, Omar S.
9
Schivinski, Bruno
9
Usman, Osly
9
Wallace, Elaine
9
Akram, Umair
8
Bigné Alcañiz, J. Enrique
8
Conduit, Jodie
8
Dolan, Rebecca
8
Grewal, Dhruv
8
Hazari, Sunil
8
Ko, Eunju
8
Kumar, Vikas
8
Liang, Sai
8
Luo, Xueming
8
Rana, Nripendra P.
8
Rather, Raouf Ahmad
8
Schweidel, David A.
8
Sohail, M. Sadiq
8
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Springer Fachmedien Wiesbaden
43
American Marketing Association
8
IGI Global
7
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
3
AMA Winter Academic Conference <2023, Nashville, Tenn.>
3
AMA Winter Academic Conference <2023, Online>
3
Nomos Verlagsgesellschaft
3
Springer International Publishing
3
Verlag Dr. Kovač
3
Books on Demand GmbH <Norderstedt>
2
De Gruyter Oldenbourg
2
Dgroup
2
Fachhochschule Reutlingen / European School of Business
2
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
2
Friedrich-Schiller-Universität Jena
2
Haufe-Lexware GmbH & Co. KG
2
Information Resources Management Association
2
MITP Verlags-GmbH & Co. KG
2
National Bureau of Economic Research
2
Springer Gabler <Firma>
2
Springer-Verlag GmbH
2
Staats- und Universitätsbibliothek Hamburg Carl von Ossietzky / Hamburg University Press
2
Technische Universität Braunschweig
2
Universität Mannheim
2
Westfälische Wilhelms-Universität Münster
2
Wiley-VCH
2
epubli GmbH
2
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1
Academy of Marketing
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Academy of Marketing Science / Annual Conference <2023, New Orleans, La.>
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BITKOM Servicegesellschaft
1
Bundesanzeiger Verlag
1
Bundesverband Digitale Wirtschaft
1
Center of Market Oriented Product and Production Management
1
Digital Marketing & eCommerce Conference <3., 2022, Barcelona>
1
Digital Marketing & eCommerce Conference <4., 2023, Barcelona>
1
ENTER <22., 2015, Lugano>
1
Eberhard Karls Universität Tübingen
1
Edward Elgar Publishing
1
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Journal of business research : JBR
229
Journal of retailing and consumer services
173
International journal of internet marketing and advertising : IJIMA
108
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
81
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
78
SpringerLink / Bücher
72
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
67
Technological forecasting & social change : an international journal
66
The journal of product & brand management
57
Journal of promotion management : innovations in planning and applied research
53
Journal of internet commerce
52
Journal of marketing communications
48
International journal of advertising : the review of marketing communications
47
International journal of electronic marketing and retailing : IJEMR
44
Psychology & marketing
42
The journal of brand management : an international journal
40
International journal of consumer studies
39
International journal of hospitality management
39
Journal of electronic commerce research : JECR
39
Journal of management information systems : JMIS
37
Journal of marketing
36
Journal of marketing management : JMM ; journal of the Academy of Marketing
36
International journal of technology marketing : IJTMkt
35
Marketing intelligence & planning
35
Springer eBook Collection
35
Cogent business & management
34
Journal of marketing management : MM
34
Journal of travel and tourism marketing
34
Tourism management : research, policies, practice
34
Electronic commerce research
32
International journal of business information systems : IJBIS
32
Information systems research : ISR
31
Asia Pacific journal of marketing and logistics
29
International journal of electronic commerce : IJEC
29
Journal of fashion marketing and management
29
Young consumers : insight and ideas for responsible marketers
28
Journal of the Academy of Marketing Science
27
Management science : journal of the Institute for Operations Research and the Management Sciences
26
Business horizons
25
International journal of contemporary hospitality management
25
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ECONIS (ZBW)
5,687
EconStor
5
OLC EcoSci
1
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1
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5,693
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1
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
2
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
3
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
4
How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Saved in:
5
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
6
Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa
;
Fernandes, Filipa
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
Saved in:
7
Buffering effects of brand community identification in service failures : the role of customer citizenship behaviors
Mandl, Leonhard
;
Hogreve, Jens
- In:
Journal of business research : JBR
107
(
2020
),
pp. 130-137
Persistent link: https://www.econbiz.de/10012156727
Saved in:
8
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
9
What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan
;
Zhang, Ting
;
Gao, Baojun
;
Bose, Indranil
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 417-426
Persistent link: https://www.econbiz.de/10011996164
Saved in:
10
The determinants of approval of online consumer revenge
Ribeiro, Gisele de Campos
;
Butori, Raphaëlle
;
Le …
- In:
Journal of business research : JBR
88
(
2018
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011869708
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