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Implementing customer knowledge management with internet social networking
Yeh, Hsiaoping - In: International journal of knowledge management studies : … 5 (2012/14) 3/4, pp. 322-338
Persistent link: https://www.econbiz.de/10011346943
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Exploring customer knowledge from social media to improve the performance of strategy
Weng, Tzu-Chun - In: International journal of management, knowledge and … 3 (2014) 2, pp. 261-279
Persistent link: https://www.econbiz.de/10010528420
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Customer knowledge hiding behavior in service multi-sided platforms
Khelladi, Insaf; Castellano, Sylvaine; Hobeika, Janine; … - In: Journal of business research : JBR 140 (2022), pp. 482-490
Persistent link: https://www.econbiz.de/10013040700
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A customer knowledge management framework
Muniz, Emerson Cleister Lima; Dandolini, Gertrudes Aparecida - In: Journal of information & knowledge management : JIKM 20 (2021) 3, pp. 2150028-1-2150028-33
Persistent link: https://www.econbiz.de/10012668758
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The impact of digitalization on customer knowledge management
Camară, Andreea Bianca - In: Management dynamics in the knowledge economy 12 (2024) 1/43, pp. 21-38
Persistent link: https://www.econbiz.de/10014584021
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Business online community credibility model of an online consumption community using linear programming for effective customer relationship management
Alavi, Shirin - In: International journal of business innovation and research 8 (2014) 4, pp. 440-462
Persistent link: https://www.econbiz.de/10010401002
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Influence of customer relationship management on customer behaviour, a moderating role of social media in bank and financial institutions
Baral, Pramis; Shrestha, Binod Krishna - In: International journal of electronic customer … 12 (2019) 2, pp. 75-96
Persistent link: https://www.econbiz.de/10012253371
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Kundenmanagement in der digitalen Welt
Jacob, Michael - 2018
Persistent link: https://www.econbiz.de/10011761932
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Viele wissen mehr als einer : so nutzen Unternehmen das Know-how der Business-Communitys
Libert, Barry; Spector, Jon - 2008
Persistent link: https://www.econbiz.de/10003719538
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Steuerung Virtueller Communities : Instrumente, Mechanismen, Wirkungszusammenhänge
Stieglitz, Stefan (contributor) - 2009
In Virtuellen Communities kommunizieren und kollaborieren Individuen über das Internet miteinander, wobei die Zusammenarbeit meist freiwillig und ohne finanzielle Anreize stattfindet. Unternehmen nutzen Virtuelle Communities u.a. für das Customer Relationship Management und das...
Persistent link: https://www.econbiz.de/10014014848