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Social web
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Journal of business research : JBR
255
Journal of retailing and consumer services
181
International journal of internet marketing and advertising : IJIMA
113
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
91
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International journal of hospitality management
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Journal of internet commerce
56
Journal of marketing communications
55
Psychology & marketing
53
International journal of electronic marketing and retailing : IJEMR
52
International journal of advertising : the review of marketing communications
49
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48
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Industrial marketing management : the international journal for industrial and high-tech firms
42
Electronic commerce research
41
International journal of business information systems : IJBIS
41
Journal of electronic commerce research : JECR
41
Journal of strategic marketing
41
Journal of management information systems : JMIS
40
Journal of marketing management : JMM ; journal of the Academy of Marketing
40
Marketing intelligence & planning
40
International journal of consumer studies
39
Information systems research : ISR
38
Journal of marketing
38
Journal of travel and tourism marketing
38
International journal of technology marketing : IJTMkt
37
Journal of marketing management : MM
37
International journal of contemporary hospitality management
36
Cogent business & management
35
International journal of electronic commerce : IJEC
34
Journal of hospitality marketing & management
33
Business horizons
32
SpringerLink / Bücher
32
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
Young consumers : insight and ideas for responsible marketers
30
Asia Pacific journal of marketing and logistics
29
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ECONIS (ZBW)
6,401
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1
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1
Responding to negative online reviews : the effects of hotel responses on customer inferences of
trust
and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
2
Factors affecting loyalty of mobile social networks' users
Hajiheydari, Nastaran
;
Maskan, Babak Hazaveh Hesar
; …
- In:
International journal of e-business research : an …
13
(
2017
)
1
,
pp. 66-81
Persistent link: https://www.econbiz.de/10011654740
Saved in:
3
Comparing email and SNS users : investigating e-servicescape, customer reviews,
trust
, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
4
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
5
What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan
;
Zhang, Ting
;
Gao, Baojun
;
Bose, Indranil
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 417-426
Persistent link: https://www.econbiz.de/10011996164
Saved in:
6
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
7
Customer participation in service innovation using SNS smartphone apps : an investigation of the Indian hotel service industry
Sarmah, Bijoylaxmi
;
Shukla, Yupal
;
Chatterjee, Ravi
; …
- In:
International journal of emerging markets
18
(
2023
)
9
,
pp. 2971-2992
Persistent link: https://www.econbiz.de/10014451774
Saved in:
8
Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Toms F.
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10011912209
Saved in:
9
Relationships among customer loyalty, customer
satisfaction
, corporate
image
and behavioural intention on social media for a corporation
Lv, Haixia
;
Yu, Guang
;
Wu, Gang
- In:
International journal of information technology and …
17
(
2018
)
3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011896613
Saved in:
10
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
Saved in:
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