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Customer experience in digital...
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Social web
Konsumentenverhalten
79,134
Consumer behaviour
78,701
Bank
64,680
Beziehungsmarketing
25,181
Relationship marketing
25,153
Theorie
16,692
Theory
16,433
Digitalisierung
15,719
Customer satisfaction
13,756
Kundenzufriedenheit
13,571
Digitization
13,436
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13,417
USA
10,816
Germany
10,364
United States
9,852
Service quality
8,870
Dienstleistungsqualität
8,850
Markenführung
8,194
Brand management
8,191
Social Web
7,034
Markenimage
6,984
Brand image
6,956
Electronic Commerce
6,697
E-commerce
6,436
Online-Handel
6,233
Online retailing
6,213
Welt
6,179
World
6,123
Indien
5,922
India
5,720
Kreditgeschäft
5,559
Online-Marketing
5,542
Internet marketing
5,486
Bank lending
5,367
EU-Staaten
5,184
EU countries
5,112
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4,852
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4,840
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4,815
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Filieri, Raffaele
19
Martínez-López, Francisco J.
18
Loureiro, Sandra Maria Correia
17
Dwivedi, Yogesh Kumar
15
Harrigan, Paul
15
Law, Chun Hung Roberts
15
Ozuem, Wilson
15
Agnihotri, Raj
14
Flavián Blanco, Carlos
14
Hollebeek, Linda D.
14
Rita, Paulo
13
Hajli, Nick
12
Casaló, Luis V.
11
Ranfagni, Silvia
11
Thaichon, Park
11
Füller, Johann
10
Gázquez-Abad, Juan Carlos
10
Seo, Yuri
10
Stephen, Andrew T.
10
Akram, Umair
9
Hennig-Thurau, Thorsten
9
Itani, Omar S.
9
Ko, Eunju
9
Pantano, Eleonora
9
Schivinski, Bruno
9
Usman, Osly
9
Veloutsou, Cleopatra
9
Vrontis, Demetris
9
Ahuja, Vandana
8
Bigné Alcañiz, J. Enrique
8
Conduit, Jodie
8
Constantinides, Efthymios
8
Dholakia, Utpal M.
8
Dolan, Rebecca
8
Foroudi, Pantea
8
Goldfarb, Avi
8
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8
Liang, Sai
8
Luo, Xueming
8
Muhammad Anshari
8
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Springer Fachmedien Wiesbaden
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IGI Global
15
American Marketing Association
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World Bank Group
8
World Bank
4
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
3
AMA Winter Academic Conference <2023, Nashville, Tenn.>
3
AMA Winter Academic Conference <2023, Online>
3
De Gruyter Oldenbourg
3
Edward Elgar Publishing
3
National Bureau of Economic Research
3
OECD
3
Springer Gabler <Firma>
3
Weltbank
3
Books on Demand GmbH <Norderstedt>
2
Bund-Verlag
2
Information Resources Management Association
2
Interdisziplinäre Tagung des Forschungsnetzwerkes Europäische Kulturen in der Wirtschaftskommunikation <17., 2017, Frankfurt am Main>
2
International Conference on Digital Libraries <2013, Delhi>
2
Jornada Internacional de Comunicación Digital <1., 2015, Medellín>
2
Nomos Verlagsgesellschaft
2
RWTH Aachen
2
Rosa-Luxemburg-Stiftung
2
Springer International Publishing
2
Springer-Verlag GmbH
2
Technische Universität Braunschweig
2
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2
Verlag Franz Vahlen
2
epubli GmbH
2
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1
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1
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1
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1
Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
1
Basler Afrika-Bibliographien
1
Berlin Digital Conference / Annual Conference <1., 2018, Berlin>
1
Berlin Digital Conference / Annual Conference <2., 2019, Berlin>
1
Center of Market Oriented Product and Production Management
1
Centre for European Policy Studies
1
Centre for Microsimulation and Policy Analysis
1
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Journal of business research : JBR
265
Journal of retailing and consumer services
181
International journal of internet marketing and advertising : IJIMA
103
Technological forecasting & social change : an international journal
91
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
83
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
70
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
70
The journal of product & brand management
60
Journal of internet commerce
55
Journal of marketing communications
55
Journal of promotion management : innovations in planning and applied research
55
International journal of advertising : the review of marketing communications
49
International journal of electronic marketing and retailing : IJEMR
48
Psychology & marketing
48
International journal of hospitality management
45
Industrial marketing management : the international journal for industrial and high-tech firms
44
Journal of management information systems : JMIS
44
The journal of brand management : an international journal
44
Information systems research : ISR
42
International journal of consumer studies
40
Journal of electronic commerce research : JECR
40
Journal of marketing management : JMM ; journal of the Academy of Marketing
40
Journal of strategic marketing
40
Cogent business & management
39
Business horizons
38
Journal of marketing management : MM
37
Journal of marketing
36
Electronic commerce research
35
International journal of technology marketing : IJTMkt
35
Journal of travel and tourism marketing
35
Springer eBook Collection
35
SpringerLink / Bücher
34
Tourism management : research, policies, practice
34
International journal of business information systems : IJBIS
33
International journal of electronic commerce : IJEC
33
Marketing intelligence & planning
33
Journal of hospitality marketing & management
30
Asia Pacific journal of marketing and logistics
29
International journal of e-business research : an official publication of the Information Resources Management Association
29
Journal of the Academy of Marketing Science
29
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ECONIS (ZBW)
7,030
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1
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1
Exploring the drivers of brand loyalty in a digitized world
Khattak, Toobah Sharif
;
Billah, Usamah Iyyaz
- In:
The Lahore journal of business
10
(
2022
)
2
,
pp. 109-140
Persistent link: https://www.econbiz.de/10014280614
Saved in:
2
Customers' expectations for next generation internet banking
Seetharaman, Arumugam
;
Singhal, Saurabh
;
Galdhar, Pankaj
; …
- In:
Journal of information & knowledge management : JIKM
15
(
2016
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10011566565
Saved in:
3
The role of customer online brand experience in customers' intention to forward online company-generated content : the case of the Islamic online banking sector in Palestine
Yasin, Mahmoud
;
Liébana-Cabanillas, Francisco
;
Porcu, Lucia
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132223
Saved in:
4
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
5
Understanding the role of social media marketing and technology adoption model in shaping customer adoption of digital banking
Basoeki, Jonathan Bagus Pradhana
;
Agus, Anna Amalyah
- In:
The South East Asian journal of management
17
(
2023
)
2
,
pp. 50-73
Persistent link: https://www.econbiz.de/10014429032
Saved in:
6
Exploring the relationship between lifestyle, digital financial element and digital financial services experience
Bapat, Dhananjay
- In:
International journal of bank marketing
40
(
2022
)
2
,
pp. 297-320
Persistent link: https://www.econbiz.de/10013165365
Saved in:
7
How disruptive are FinTech and digital for banks and regulators?
Nuyens, Hedwige
- In:
Journal of risk management in financial institutions
12
(
2018/2019
)
3
,
pp. 217-222
Persistent link: https://www.econbiz.de/10012064585
Saved in:
8
Digital banking and deposit : substitution effect of mobile applications on web services
Wu, Lei
;
Yu, Dongli
;
Lv, Yongbin
- In:
Finance research letters
56
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014473711
Saved in:
9
Trust and digital privacy : willingness to disclose personal information to banking chatbot services
Lappeman, James
;
Marlie, Siddeeqah
;
Johnson, Tamryn
; …
- In:
Journal of financial services marketing
28
(
2023
)
2
,
pp. 337-357
Persistent link: https://www.econbiz.de/10014326884
Saved in:
10
Can mid-sized banks thrive in the digital world, and are they fintech’s new best friend?
Sanchez, Carlos
- In:
Journal of digital banking
3
(
2018/2019
)
3
,
pp. 198-205
Persistent link: https://www.econbiz.de/10012051251
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