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The importance of perceived service value in retail banking services
Pisnik Korda, Aleksandra; Dlačić, Jasmina; Milfelner, … - In: Market : review for marketing theory and practice 28 (2016) 2, pp. 191-212
Persistent link: https://www.econbiz.de/10011709081
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Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Piha, Lamprini P.; Aulōnitēs, Geōrgios I. - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 304-326
Persistent link: https://www.econbiz.de/10011305997
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Are retail banks satisfying their customers in Costa Rica?
Hart, Laura Kozloski; Lopez, Jose; Jalbert, Mercedes; … - In: Global journal of business research : GJBR 1 (2007) 2, pp. 73-86
Persistent link: https://www.econbiz.de/10003954219
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Are Retail Banks Satisfying Their Customers in Costa Rica?
Hart-Kozloski, Laura - 2011
Retail banks serving ethnically diverse customer bases are challenged to measure up to differing perceptions of service quality. While there is existing research about customer satisfaction and service quality in the banking industry around the world, there are no clear conclusions as to the...
Persistent link: https://www.econbiz.de/10013134409
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Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari; Pandjaitan, Dorothy Haratua Rouly - In: The future opportunities and challenges of business in …, (pp. 205-209). 2020
Persistent link: https://www.econbiz.de/10012311274
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Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra - In: International journal of business excellence : IJBEX 20 (2020) 3, pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
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Customer experience management strategies in upscale restaurants : lessons from the Covid-19 pandemic
Bonfanti, Angelo; Vigolo, Vania; Yfantidou, Georgia; … - In: International journal of hospitality management 109 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014282504
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Kundenzufriedenheit und Kundenbindung als strategische Zielgrößen im Marketing
Drees, Norbert (ed.); Schiller, Sören (contributor);  … - 2008
Persistent link: https://www.econbiz.de/10013424799
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Simultan hybride Qualitätsstrategie im Privatkundengeschäft von Kreditinstituten : Erfolgreiche Synthese von Kosten- und Qualitätsvorteilen
Bruns, Andreas - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10013515346