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Multinational companies and global human resource strategies
Cooke, William N. (ed.) - 2003
Persistent link: https://www.econbiz.de/10001660968
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Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra - In: International journal of business excellence : IJBEX 20 (2020) 3, pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
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Returning customers : the hidden strategic opportunity of returns management
Röllecke, Felix Johannes; Huchzermeier, Arnd; … - In: California management review 60 (2018) 2, pp. 176-203
Persistent link: https://www.econbiz.de/10011803395
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A design theory approach to building strategic network-based customer service systems
Brohman, M. Kathryn; Piccoli, Gabriele; Martin, Patrick; … - In: Decision sciences : DS 40 (2009) 3, pp. 403-430
Persistent link: https://www.econbiz.de/10003885985
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Zero-Migration : ein kundenorientiertes Konzept der strategischen Unternehmensführung
Stahl, Heinz K. - 1996
Persistent link: https://www.econbiz.de/10000560787
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The impact of business process reengineering on the management of customer services : an empirical study among Nigerian banks
Awolusi, Olawumi Dele - In: International journal of logistics economics and … 4 (2012) 3, pp. 137-149
Persistent link: https://www.econbiz.de/10009674695
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Corporate advantage in customer-centric diversification
Manral, Lalit; Harrigan, Kathryn Rudie - In: Journal of strategic marketing 26 (2018) 6, pp. 498-519
Persistent link: https://www.econbiz.de/10011976044
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Reaching customers at the base of the pyramid : a two-stage business strategy
Gollakota, Kamala; Gupta, Vipin; Bork, James T. - In: Thunderbird international business review 52 (2010) 5, pp. 355-367
Persistent link: https://www.econbiz.de/10008654134