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The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Cho, Young Sik; Thiagarajan, Palaniappan; Chong, Hyonsong; … - In: International journal of operations and quantitative … 23 (2017) 2, pp. 147-160
Persistent link: https://www.econbiz.de/10011732634
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Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour; Golmohammadi, Davood; McFadden, … - In: Journal of operations management 38 (2015), pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
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Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Piha, Lamprini P.; Aulōnitēs, Geōrgios I. - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 304-326
Persistent link: https://www.econbiz.de/10011305997
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Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra - In: International journal of business excellence : IJBEX 20 (2020) 3, pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
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The use of integrated management approaches and their impact on customers' satisfaction and business success
Nuseir, Mohammed T.; Madanat, Hilda - In: International journal of business excellence 11 (2017) 1, pp. 120-140
Persistent link: https://www.econbiz.de/10011710584
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Innovation, internationalization and entrepreneurship
Korsakienė, Renata (ed.); Dinçer, Hasan (ed.);  … - 2021
Over the past years, businesses have had to tackle the issues caused by numerous forces from political, technological and societal environment. The changes in the global market and increasing uncertainty require us to focus on disruptive innovations and to investigate this phenomenon from...
Persistent link: https://www.econbiz.de/10014230390
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Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari; Pandjaitan, Dorothy Haratua Rouly - In: The future opportunities and challenges of business in …, (pp. 205-209). 2020
Persistent link: https://www.econbiz.de/10012311274
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Factors leading to customer satisfaction : an empirical study of retail banking in Oman
Ananda, S.; Devesh, Sonal - In: International journal of economics and business research 16 (2018) 4, pp. 502-516
Persistent link: https://www.econbiz.de/10011990742
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The strategic management as a factor of customer satisfaction in the foodservice industry in Sarajevo canton
Gursel, Ferda; Busatlić, Senad; Ketin, Sonja; … - In: Management 14 (2019) 3, pp. 237-248
Persistent link: https://www.econbiz.de/10012199823
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The importance of perceived service value in retail banking services
Pisnik Korda, Aleksandra; Dlačić, Jasmina; Milfelner, … - In: Market : review for marketing theory and practice 28 (2016) 2, pp. 191-212
Persistent link: https://www.econbiz.de/10011709081