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Measuring service quality : the student as primary consumer
Hefer, Y.; Cant, Michael C. - In: International business and economics research journal 13 (2014) 6, pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
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Students' perceptions about role of faculty and administrative staff in business education service quality assessment
Arslanagić-Kalajdžić, Maja; Kadić-Maglajlić, Selma; … - In: Market : review for marketing theory and practice 26 (2014) 1, pp. 93-108
Persistent link: https://www.econbiz.de/10010487161
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Perceived quality in higher education : an empirical study
Calvo-Porral, Cristina; Lévy Mangin, Jean-Pierre; … - In: Marketing intelligence & planning 31 (2013) 6, pp. 601-619
Persistent link: https://www.econbiz.de/10010226624
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A holistic decision-making approach to assessing service quality in higher education institutions
Sahin, Aleyna; Imamoglu, Gul; Murat, Mirac; Ayyildiz, … - In: Socio-economic planning sciences : the international … 92 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10014529057
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A framework for analysing higher education performance : students' satisfaction, perceived learning outcomes, and dropout intentions
Duque, Lola C. - In: Total quality management & business excellence : an … 25 (2014) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10010234664
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Advisor value-added and student outcomes : evidence from randomly assigned college advisors
Canaan, Serena; Deeb, Antoine; Mouganie, Pierre - 2019
This paper provides the first causal evidence on the impact of college advisor quality on student outcomes. To do so, we exploit a unique setting where students are randomly assigned to faculty advisors during their first year of college. We find that higher advisor value-added (VA)...
Persistent link: https://www.econbiz.de/10012180303
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PAKSERV : measuring higher education service quality in a collectivist cultural context
Kashif, Muhammad; Thurasamy Ramayah; Syamsulang Sarifuddin - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 265-278
Persistent link: https://www.econbiz.de/10011558175
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South Africa University students' perceptions of key education service quality determinants
Sanjay, Soni; Govender, Krishna K. - In: Problems and perspectives in management : PPM ; … 16 (2018) 3, pp. 377-388
Persistent link: https://www.econbiz.de/10011992144
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Factors influencing students' motivation to study at a university
Urbancová, Hana; Fajčíková, Adéla - In: International journal of education economics and … 11 (2020) 1, pp. 27-36
Persistent link: https://www.econbiz.de/10012176042
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How perceived service quality influences students' satisfaction? : teachers' and students' perspectives
Lazibat, Tonći; Baković, Tomislav; Dužević, Ines - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 923-934
Persistent link: https://www.econbiz.de/10010393798