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CRM/e-CRM effects on banks performance and customer-bank relationship quality

Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80

Persistent link: https://www.econbiz.de/10010407872

The elements of customer satisfaction model in Serbian conditions

Cockalo, Dragan; Djordjevic, Dejan; Sajfert, Zvonko - In: International journal of services technology and management 17 (2012) 1, pp. 87-108

Persistent link: https://www.econbiz.de/10009657651

Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market

Oraedu, Chukwunonso - In: Journal of relationship marketing : innovations and … 18 (2019) 2, pp. 146-171

Persistent link: https://www.econbiz.de/10012181023

Service satisfaction-market share relationships in partnered hybrid offerings

Becerril-Arreola, Rafael; Zhou, Chen; Srinivasan, Raji; … - In: Journal of marketing 81 (2017) 5, pp. 86-103

Persistent link: https://www.econbiz.de/10011749865

Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs

Lyons, Paul; Brennan, Louis - In: Journal of service research 22 (2019) 1, pp. 27-43

Persistent link: https://www.econbiz.de/10012005761

The effect of customer participation in service industry on encounter satisfaction by the development of relationship

Ahn, Jinwoo; Rho, Taeseok - In: Journal of global scholars of marketing science : … 31 (2021) 1, pp. 94-120

Persistent link: https://www.econbiz.de/10012423203

Antecedents of salesperson performance in information service industry : the role of guanxi, adaptive selling behaviors and customer orientation

Thi-Thuy-Linh Nguyen; Xuan-Quynh Hoang; Pham Thi Lien; … - In: Cogent business & management 9 (2022) 1, pp. 1-19

This research aims to investigate the determinants of salesperson performance with a focus on the role of customer-centric selling behaviors in the interaction with Guanxi-a measure of the quality of customer-salesperson relationship. The study examines two well-established constructs in the...

Persistent link: https://www.econbiz.de/10014425793

Cultural influences on B2B service quality-satisfaction-loyalty

Lee, Myungho; Kang, Mincheol; Kang, Ju Young - In: The service industries journal 39 (2019) 3/4, pp. 229-249

Persistent link: https://www.econbiz.de/10012203278

Customer relationship management and customer satisfaction : the mediating role of relationship quality

Santouridis, Ilias; Veraki, Androniki - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1122-1133

Persistent link: https://www.econbiz.de/10011778120

Drivers of customer satisfaction and relationship quality in system delivery projects

Haverila, Matti Juhani; Martinsuo, Miia; Naumann, Earl - In: Journal of strategic marketing 21 (2013) 7, pp. 613-636

Persistent link: https://www.econbiz.de/10010233690

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