This teaching case study focuses on SKF, a leading supplier of products, services and solutions. It consists of an overview of the company and then a narrative concentrating on the sudden loss of a large customer relationship. Moreover, it explores how central individuals devise various...

For many years, struggles over value capture have been taking place between different actors in the logistics sector, creating ever more pressure for workers in traditional activities of logistics. New actors, in the form of digital business-to-business (B2B) platforms, which are proliferating...