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~subject:"Supplier relationship management"
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Service Quality and Management
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Supplier relationship management
Relationship marketing
26,376
Beziehungsmarketing
25,701
Service quality
21,770
Dienstleistungsqualität
21,019
Qualitätsmanagement
16,908
Quality management
15,223
Consumer behaviour
11,429
Konsumentenverhalten
11,353
Customer satisfaction
9,511
Kundenzufriedenheit
9,271
Theorie
5,381
Theory
5,303
Deutschland
5,183
Germany
4,825
Arbeitsorganisation
4,362
Work organization
3,364
USA
3,271
United States
3,144
Brand management
2,744
Markenführung
2,740
Lieferantenmanagement
2,730
Wirtschaftsprüfung
2,684
Financial audit
2,671
Product quality
2,385
Produktqualität
2,374
Krankenhaus
2,366
Hospital
2,276
Social Web
2,240
Social web
2,239
Electronic Commerce
2,212
E-commerce
2,173
Brand image
2,065
Markenimage
2,058
Marketingmanagement
2,027
Marketing management
2,013
Health care
1,910
Gesundheitsversorgung
1,879
Customer service
1,801
Online-Handel
1,733
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Undetermined
1,054
Free
274
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Article
2,075
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648
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3
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1,791
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Graue Literatur
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Collection of articles of several authors
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Sammelwerk
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Arbeitspapier
75
Working Paper
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Aufsatzsammlung
61
Case study
46
Fallstudie
46
Bibliografie enthalten
35
Bibliography included
35
Handbook
22
Handbuch
22
Lehrbuch
17
Conference paper
15
Konferenzbeitrag
15
Textbook
14
Konferenzschrift
12
Conference proceedings
11
Guidebook
8
Ratgeber
8
Collection of articles written by one author
5
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5
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5
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4
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Elektronischer Datenträger
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English
2,206
German
522
Polish
3
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Romanian
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Svensson, Göran
28
Homburg, Christian
17
Bruhn, Manfred
16
Kleinaltenkamp, Michael
12
Mysen, Tore
12
Ahlert, Dieter
11
Naudé, Peter
10
Mostert, Pierre
9
Eggert, Andreas
8
Grönroos, Christian
8
Ivens, Björn Sven
8
La Rocca, Antonella
8
Scheer, Lisa K.
8
Stock-Homburg, Ruth
8
Casidy, Riza
7
Friend, Scott B.
7
Gil Saura, Irene
7
Helmke, Stefan
7
Keränen, Joona
7
Mpinganjira, Mercy
7
Palmatier, Robert W.
7
Sharma, Piyush
7
Spiller, Achim
7
Ulaga, Wolfgang
7
Aykol, Bilge
6
Cheng, T. C. E.
6
Edvardsson, Bo
6
Folse, Judith Anne Garretson
6
Henneberg, Stephan
6
Hennig-Thurau, Thorsten
6
Høgevold, Nils M.
6
Jacob, Frank
6
Kowalkowski, Christian
6
Mangus, Stephanie M.
6
Nyadzayo, Munyaradzi W.
6
Paulssen, Marcel
6
Reinartz, Werner J.
6
Sheth, Jagdish N.
6
Snehota, Ivan
6
Swoboda, Bernhard
6
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European Association of Agricultural Economists
3
Fördergesellschaft Marketing an der Universität Augsburg
3
A. T. Kearney GmbH <Berlin>
2
Bundesvereinigung Logistik
2
International Center for Food Chain and Network Research
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Svenska Handelshögskolan <Helsinki>
2
AMACOM
1
Bochumer Qualitätstage <3, 1994, Bochum>
1
Cranfield School of Management
1
Deutsche Gesellschaft für Logistik
1
Deutscher Industrie- und Handelskammertag
1
Deutscher Logistik-Kongress <17, 2000, Berlin>
1
Deutscher Logistik-Kongress <18, 2001, Berlin>
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
ESCP-EAP European School of Management
1
Erich-Schmidt-Verlag
1
Europäische Kommission / Gemeinsame Forschungsstelle
1
IGI Global
1
INSEAD
1
IT Service Management Forum Deutschland
1
Industrie- und Handelskammer <Bochum>
1
Institut für Technik der Betriebsführung
1
Institut für Technik der Betriebsführung im Handwerk
1
International European Forum on Innovation and System Dynamics in Food Networks <1, 2007, Innsbruck>
1
International European Forum on System Dynamics and Innovation in Food Networks <3, 2009, Innsbruck>
1
Kassel University Press GmbH
1
National Bureau of Economic Research
1
OECD / Environment Directorate
1
Organisation for Economic Co-operation and Development
1
QUIS <11, 2009, Wolfsburg>
1
Rationalisierungs- und Innovationszentrum der Deutschen Wirtschaft
1
Shaker Verlag
1
Springer Fachmedien Wiesbaden
1
Springer-Verlag GmbH
1
SwissICT, Schweizerischer Verband der Informations- und Kommunikationstechnologie
1
Technische Universität Berlin / Universitätsbibliothek
1
Universität Bamberg <1979-1988>
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
229
The journal of business & industrial marketing
127
Journal of business research : JBR
88
International journal of production economics
43
Journal of business-to-business marketing
41
Journal of the Academy of Marketing Science
25
Journal of marketing
23
SpringerLink / Bücher
22
Journal of strategic marketing
21
The journal of services marketing
21
Gabler Edition Wissenschaft
20
International journal of production research
20
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
Springer eBook Collection / Business and Economics
16
European journal of operational research : EJOR
15
International journal of procurement management
15
Journal of retailing and consumer services
15
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
14
Service business
14
The service industries journal
14
The international journal of logistics management
13
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
12
Journal of personal selling & sales management : JPSSM
11
Journal of service research : JSR
11
Marketing intelligence & planning
11
Services marketing quarterly
11
Journal of purchasing and supply management
10
Production and operations management : an international journal of the Production and Operations Management Society
10
International journal of hospitality management
9
Neue betriebswirtschaftliche Forschung : Nbf
9
Total quality management & business excellence
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
European journal of marketing : EJM
8
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
8
International journal of integrated supply management : IJISM
8
International journal of project management : the journal of The International Project Management Association
8
Journal of marketing channels : ... distribution systems, strategy, and management
8
Marketing theory
8
Supply chain management : an international journal
8
The international journal of bank marketing : IJBM
8
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Source
All
ECONIS (ZBW)
2,726
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1
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
2
Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market
Oraedu, Chukwunonso
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
2
,
pp. 146-171
Persistent link: https://www.econbiz.de/10012181023
Saved in:
3
Relationship quality in a coproduction context and the moderating effects of relationship orientation
Wu, Shih-hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-yi Daphne
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10009793755
Saved in:
4
Dissecting supply chain integration : impact of integration quality on customer-oriented performance
Yang, Chenlung
;
Lin, Shu-Ping
;
Chan, Ya-Hui
;
Kim, Myung Kyo
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10012607244
Saved in:
5
The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos
;
Athanasopoulou, Pinelopi
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
Saved in:
6
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
7
Managing supply chain relationships in the hospitality services : an empirical study of hotels and restaurants
Shi, Xinping
;
Ziqi Liao
- In:
International journal of hospitality management
35
(
2013
),
pp. 112-121
Persistent link: https://www.econbiz.de/10010225835
Saved in:
8
Exploring service quality dimensions in B2b e-marketplaces
Soledad, Janita, M.
;
Javier, Miranda, F.
- In:
Journal of electronic commerce research : JECR
14
(
2013
)
4
,
pp. 363-386
Persistent link: https://www.econbiz.de/10010232541
Saved in:
9
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
10
CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas
;
AL Tahat, Mohammad D.
;
Bata, Nour
- In:
International journal of enterprise information systems …
10
(
2014
)
2
,
pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
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