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Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan; Chen, Wun-hwa; Wu, Soushan - In: The service industries journal 35 (2015) 1/2, pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
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Service relationship, service loop and service package examined in a logistics context
Mevel, Olivier; Morvan, Thierry; Morvan, Nélida - In: European review of service economics and management (2021) 2/12, pp. 35-68
Persistent link: https://www.econbiz.de/10012819166
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After-sales service competition in a supply chain : optimization of customer satisfaction level or profit or both?
Kurata, Hisashi; Nam, Seong-hyun - In: International journal of production economics 127 (2010) 1, pp. 136-146
Persistent link: https://www.econbiz.de/10008652488
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Measuring supply chain performance among public hospital laboratories
Abu Baker, Abdul Hamid; Lukman Hakim, Ismail; Chong, … - In: The international journal of productivity and … 59 (2010) 1, pp. 75-97
Persistent link: https://www.econbiz.de/10003942472
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After-sales service competition in a supply chain : does uncertainty affect the conflict between profit maximization and customer satisfaction?
Kurata, Hisashi; Nam, Seong-hyun - In: International journal of production economics 144 (2013) 1, pp. 268-280
Persistent link: https://www.econbiz.de/10009773133
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Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas - In: Benchmarking : an international journal 29 (2022) 8, pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
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Would compensation be necessary? : the importance of service recovery strategy in e-retail delivery problems
Yunus, Erlinda Nusron - In: The international journal of productivity and … 72 (2023) 5, pp. 1286-1303
Persistent link: https://www.econbiz.de/10014307857
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Role of customer-need-complexity on customer satisfaction in service supply chains
Tiwari, Vikram; Ding, Xin David - In: 3rd International Conference on Global Interdependence …, (pp. 7-16). 2009
Persistent link: https://www.econbiz.de/10009236667
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Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul; Brennan, Louis - In: Journal of service research 22 (2019) 1, pp. 27-43
Persistent link: https://www.econbiz.de/10012005761
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Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi; Shahin, Reza; Shahin, Arash - In: The international journal of productivity and … 72 (2023) 7, pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872