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Logistics service quality and its effects on customer satisfacation in the manufacturing companies' supply chains : empirical evidence frpm Greece
Politis, Yannis; Giovanis, Apostolos; Binioris, Spyridon - In: Journal of modelling in management 9 (2014) 2, pp. 215-237
Persistent link: https://www.econbiz.de/10010413644
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The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska; Hsu, Ping-Yu - In: Journal of retailing and consumer services 68 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
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Flexibility and quality in logistics and relationships
Yu, Kangkang; Cadeaux, Jack; Song, Hua - In: Industrial marketing management : the international … 62 (2017), pp. 211-225
Persistent link: https://www.econbiz.de/10011707139
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Research on fresh meat cold chain logistics service quality model based on suplly chain
Guochen, Wei; Xiaochun, Chen; Cai, Liu - In: Journal of investment and management : JIM 5 (2016) 3, pp. 17-24
Persistent link: https://www.econbiz.de/10011593789
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Service capability procurement decision in logistics service supply chain : a research under demand updating and quality guarantee
Liu, Weihua; Xie, Dong; Liu, Yang; Liu, Xiaoyan - In: International journal of production research 53 (2015) 2, pp. 488-510
Persistent link: https://www.econbiz.de/10010493884
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Blockchain adoption in serial logistics service chain : value and challenge
Zhang, Yu; Liu, Nan - In: International journal of production research 61 (2023) 13, pp. 4374-4401
Persistent link: https://www.econbiz.de/10014381500
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Identifying solutions for adding service value to international port logistics centers in Taiwan
Yang, Wen-shyan; Liang, Gin-shuh; Ding, Ji-feng - In: Maritime economics & logistics : a quarterly scientific … 15 (2013) 4, pp. 395-415
Persistent link: https://www.econbiz.de/10010198724
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Using a modified SERVQUAL approach to assess the quality of supply chain services in Greek online supermarkets
Mitropoulou, Anastasia D.; Tsoulfas, Giannis T. - In: Logistics 5 (2021) 4, pp. 1-17
well as aspects of the logistics efficiency, are being examined, and the gaps between the expectations of people using … this paper is the formulation of a framework which can be used to assess the quality of B2C logistics services. Results …
Persistent link: https://www.econbiz.de/10012661386
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Analysis of 3PL sustainable relationship framework
Ali, Sadia Samar; Kaur, R.; Dubey, Rameshwar - In: International journal of services and operations management 17 (2014) 4, pp. 404-420
Persistent link: https://www.econbiz.de/10010410880
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Evaluating the effect of logistics service quality on customer satisfaction and loyalty
Yoganandan, G.; Vasan, M.; Vértesy, László - In: International journal of services and operations … 47 (2024) 4, pp. 515-534
Persistent link: https://www.econbiz.de/10015065125