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Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure
Chen, Jing; Bell, Peter C. - In: International journal of production economics 136 (2012) 1, pp. 56-66
Persistent link: https://www.econbiz.de/10009503680
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Competition between manufacturer's online customization channel and conventional retailer
Li, Gang; Huang, Fengfeng; Cheng, T. C. E.; Ji, Ping - In: IEEE transactions on engineering management : EM 62 (2015) 2, pp. 150-157
Persistent link: https://www.econbiz.de/10010528864
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Customers’ attribution of blame in chain store settings : the perspectives of relationship orientation
Chen, Yi-Mu; Huang, Tseng-Lung - In: Journal of relationship marketing : innovations & … 14 (2015) 3, pp. 220-238
Persistent link: https://www.econbiz.de/10011383851
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Customer service at independent retail food chains in Kwazulu-Natal
Tlapana, Tshepo - In: Expert journal of marketing 8 (2020) 2, pp. 89-98
Persistent link: https://www.econbiz.de/10012613043
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Advocates and adversaries : examining the role of supplier advocacy on customer reacquisition
Leach, Mark P.; Liu, Annie H.; Pullins, Ellen; Wang, Sijun - In: Journal of personal selling & sales management : JPSSM 41 (2021) 4, pp. 316-329
Persistent link: https://www.econbiz.de/10012695211
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Towards information customization and interoperability in food chains
Mertins, Kai; Jaekel, Frank-Walter; Deng, Quan - In: Enterprise interoperability : 4th International IFIP …, (pp. 92-103). 2012
Persistent link: https://www.econbiz.de/10009631601
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Blogging effects across supplier, retailer, and customer
Prasad, Shantanu - In: Journal of marketing communications 27 (2021) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10012424753
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Co-creating e-commerce last-mile logistics with consumers : a conceptual framework and future research agenda
Wang, Xueqin; Yuen, Kum Fai; Wong, Yiik Diew; Li, Kevin … - In: Key challenges and opportunities for quality, …, (pp. 177-202). 2021
Persistent link: https://www.econbiz.de/10012506170
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Supply chain coordination with customer returns and retailer's store brand product
Li, Wei; Chen, Jing; Chen, Bintong - In: International journal of production economics 203 (2018), pp. 69-82
Persistent link: https://www.econbiz.de/10011900244
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Private label brands : a relationship perspective
Sutton-Brady, Catherine; Taylor, Tom; Kamvounias, Patty - In: The journal of business & industrial marketing 32 (2017) 8, pp. 1051-1061
Persistent link: https://www.econbiz.de/10011802579