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Sweden
Innovation
26
Quality management
22
Dienstleistungsqualität
21
Service quality
21
Services
19
Dienstleistungssektor
18
Qualitätsmanagement
18
Service industry
18
Dienstleistung
17
Service innovation
17
Customer satisfaction
15
Beziehungsmarketing
14
Customer integration
14
Innovation management
14
Innovationsmanagement
14
Kundenintegration
14
Relationship marketing
14
Schweden
14
Kundenzufriedenheit
11
Betriebliche Wertschöpfung
10
Dienstleistungsinnovation
10
Value creation
10
New service development
9
Bundling strategy
8
Consumer behaviour
8
Leistungsbündel
8
Manufacturing industries
8
New product development
8
Product quality
8
Produktqualität
8
Health care
7
Konsumentenverhalten
7
Produktentwicklung
7
Customer service
6
Kundenservice
6
Business services
5
Einzelhandel
5
Retail trade
5
Unternehmensdienstleistung
5
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Article
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2
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research-article
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Language
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English
15
German
1
Author
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Witell, Lars
15
Elg, Mattias
6
Gustafsson, Anders
6
Edvardsson, Bo
4
Poksinska, Bozena
4
Eklund, Jörgen
2
Engström, Jon
2
Gremyr, Ida
2
Johansson, Elisabeth
2
Löfgren, Martin
2
Pettersen, Jostein
2
Cronemyr, Peter
1
Dahlgaard-Park, Su Mi
1
Davidsson, Nina
1
Gregorio, Ruben
1
Hellström, Andreas
1
Kammerlind, Peter
1
Kowalkowski, Christian
1
Kristensson, Per
1
Löfberg, Nina
1
Meiren, Thomas
1
Mi Dahlgaard‐Park, Su
1
Rönnbäck, Åsa
1
Schäfer, Adrienne
1
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International journal of quality and service sciences
3
The TQM journal : the international review of organizational improvement
3
International Journal of Quality and Service Sciences
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of services technology and management
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
The handbook of innovation and services : a multi-disciplinary perspective
1
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ECONIS (ZBW)
14
Other ZBW resources
2
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1
From expectations and needs of service customers to control chart specification limits
Gregorio, Ruben
;
Cronemyr, Peter
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10008938676
Saved in:
2
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
3
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
4
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
5
Quality improvement activities in Swedish industry : drivers, approaches, and outcomes
Poksinska, Bozena
;
Pettersen, Jostein
;
Elg, Mattias
; …
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 206-216
Persistent link: https://www.econbiz.de/10003996743
Saved in:
6
Service innovations in manufacturing firms
Gremyr, Ida
;
Löfberg, Nina
;
Witell, Lars
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 161-175
Persistent link: https://www.econbiz.de/10003964472
Saved in:
7
The role of quality managers in contemporary organisations
Elg, Mattias
;
Gremyr, Ida
;
Hellström, Andreas
;
Witell, Lars
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 795-806
Persistent link: https://www.econbiz.de/10009424225
Saved in:
8
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
9
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
10
Any way goes : identifying value constellations for service infusion in SMEs
Kowalkowski, Christian
;
Witell, Lars
;
Gustafsson, Anders
- In:
Industrial marketing management : the international …
42
(
2013
)
1
,
pp. 18-30
Persistent link: https://www.econbiz.de/10009734103
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