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Customer loyalty and the role of relationship length
Wang, Chung-yu; Wu, Li wei - In: Managing service quality : MSQ ; an international journal 22 (2012) 1, pp. 58-74
Persistent link: https://www.econbiz.de/10009500699
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Satisfaction, inertia, and customer loyalty in the varying levels of the zone of tolerance and alternative attractiveness
Wu, Li wei - In: The journal of services marketing 25 (2011) 5, pp. 310-322
Persistent link: https://www.econbiz.de/10009272264
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Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi; Wu, Li wei - In: The service industries journal 29 (2009) 7/8, pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
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Service quality, perceived value, corporate image, and customer loyalty in the context of varying levels of switching costs
Wang, Chung-yu - In: Psychology & marketing 27 (2010) 3, pp. 252-262
Persistent link: https://www.econbiz.de/10003956556
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The factors influencing adolescents’ purchase intentions of state-of-the-art cell phones in Taiwan
Lee, Hsiao-ching; Wang, Chung-yu; Hong, Ruei-sia - In: Service business 7 (2013) 4, pp. 713-734
Persistent link: https://www.econbiz.de/10010201129