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Evaluate and understand customer lifetime duration : an example from telecom

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The role of using big data in predicting customer behaviour : the intermediary role of business intelligence in Jordanian telecommunications companies (a field study)

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Role of service quality in improving customer loyalty towards telecom companies in Hungary during the COVID-19 pandemic

Naz, Farheen; Alshaabani, Ayman; Rudnák, Ildikó; … - In: Economies : open access journal 9 (2021) 4, pp. 1-21

The telecommunication sector is one of the most rapidly growing sectors in the world. The COVID-19 pandemic has created … an increased dependence of customers on telecommunications to continue their work and studies. The increased usage of …

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Modelling customer satisfaction and customer loyalty in the frame of telecommunications industry : a review

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Exploring online sentiment (OS) as a measure of customer experience (CX) for telecommunication services

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Implications of minimum contract durations on customer retention

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Marketing strategies in the wireless telecommunications market : a customers' perception

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Antecedents and consequences of customer retention and loyalty orientation in Romanian telecommunications market

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Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?

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Research of Czech Telecom customer retention

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