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~subject:"Telecommunications industry"
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Telecommunications industry
Relationship marketing
26,443
Beziehungsmarketing
25,768
Messung
22,656
Measurement
22,442
Service quality
21,814
Dienstleistungsqualität
21,063
Customer satisfaction
15,559
Kundenzufriedenheit
13,976
Consumer behaviour
13,501
Konsumentenverhalten
13,269
Theorie
9,827
Theory
9,691
Telekommunikation
7,858
Telecommunications
7,228
Deutschland
5,532
USA
5,411
Germany
5,215
United States
5,213
Qualitätsmanagement
3,148
Armut
3,115
Quality management
3,080
Brand management
3,056
Poverty
3,045
Markenführung
3,040
Welt
3,031
World
2,982
Telekommunikationssektor
2,728
Lieferantenmanagement
2,603
Supplier relationship management
2,601
Wirtschaftsprüfung
2,555
Financial audit
2,548
Electronic Commerce
2,507
Social Web
2,501
Social web
2,500
Brand image
2,478
Markenimage
2,467
E-commerce
2,428
Schätzung
2,204
Marketingmanagement
2,171
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research-article
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viewpoint
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Jain, Rekha
15
Majumdar, Sumit Kumar
14
Whalley, Jason
14
Valletti, Tommaso M.
13
Aeron, Prageet
11
Sidak, J. Gregory
11
Cambini, Carlo
10
Gerpott, Torsten J.
10
Bohlin, Erik
9
Kretschmer, Tobias
9
Doellgast, Virginia
8
Florio, Massimo
8
Hausman, Jerry A.
8
Chong, Alberto
7
Galdo, Virgilio
7
Genakos, Christos
7
Kazbegi, Aleksander
7
Sung, Nakil
7
Bourreau, Marc
6
Cave, Martin
6
Curwen, Peter J.
6
Degeorge, François
6
From, Johan
6
Gans, Joshua
6
Li, Wei
6
Miranti, Paul J.
6
Mitomo, Hitoshi
6
Neogy, Dr
6
Peitz, Martin
6
Röller, Lars-Hendrik
6
Xu, Lixin Colin
6
Banwet, D. K.
5
Clifton, Judith
5
Foros, Øystein
5
Geradin, Damien
5
Gort, Michael
5
Grajek, Michał
5
Henten, Anders
5
Hörnig, Steffen
5
Jenter, Dirk
5
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National Bureau of Economic Research
8
International Telecommunications Society
7
Instituto Brasileiro de Geografia e Estatística / Coordenação de Trabalho e Rendimento
6
OECD
6
Renessans Kapital <Moskau>
6
Società Finanziaria Telefonica per Azioni <Turin>
5
Edward Elgar Publishing
3
Grupo Correos
3
Sociedad Estatal Correos y Telégrafos <Madrid>
3
Universität Freiburg <Schweiz> / Internationales Institut für Management in Telekommunikation
3
Österreichisches Institut für Wirtschaftsforschung
3
American Telephone and Telegraph Company
2
Australien / Auditor General
2
Australien / Parliament
2
Bell Telephone Securities Company
2
Cable and Wireless Plc <London>
2
Centre for Economic Policy Research
2
Deutsche Telekom AG
2
IGI Global
2
Inter-American Development Bank / Research Department
2
Internationale Fernmelde-Union
2
Joanneum Research Forschungsgesellschaft
2
Nomos Verlagsgesellschaft
2
Robert Schuman Centre for Advanced Studies
2
SEAT SpA <Turin>
2
Società Italiana per l'Esercizio delle Telecommunicazioni <Turin>
2
Swisscom
2
Südafrika / Statistics
2
Technische Universität Ilmenau
2
Telecom Éireann <Dublin>
2
Telefonaktiebolaget L. M. Ericsson <Stockholm>
2
Telefónica SA
2
Verband der Anbieter von Telekommunikations- und Mehrwertdiensten
2
Világgazdasági Kutató Intézet
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste
2
World Bank Group
2
World Institute for Development Economics Research
2
Zentrum für Europäische Wirtschaftsforschung
2
Afrika-Studiecentrum Leiden
1
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Telecommunications policy : the international journal of digital economy, data sciences and new media
83
Journal of regulatory economics
22
Information economics and policy : IEP
21
The privatisation of European telecommunications
13
Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie
12
Discussion paper / Centre for Economic Policy Research
12
Human Resource Management International Digest
12
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
11
Global business and organizational excellence : a review of research & best practices
10
Services marketing quarterly
10
Business history
9
Industrial and corporate change
9
International journal of business excellence
9
Working paper
9
International journal of technology management : IJTM
8
Journal of retailing and consumer services
8
NBER working paper series
8
Review of industrial organization : RIO
8
SpringerLink / Bücher
8
Strategic change : SC ; briefings in entrepreneurial finance
8
Working paper / Indian Institute of Management, Ahmedabad
8
Working paper / National Bureau of Economic Research, Inc.
8
Applied economics
7
European Business Review
7
Harvard-Business-Manager : das Wissen der Besten
7
Intereconomics : review of European economic policy
7
International journal of business information systems : IJBIS
7
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
7
Viewpoint
7
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
7
ILR review : the journal of work and policy
6
International journal of management and network economics : IJMNE
6
Journal of business ethics : JOBE
6
Netzwirtschaften & Recht : N & R ; Energie, Telekommunikation, Verkehr und andere Netzwirtschaften
6
The international journal of human resource management
6
The journal of media economics
6
African journal of business and economic research : AJBER
5
Diskussionsbeiträge / Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste
5
Economia e politica industriale
5
Faculty & research / Insead : working paper series
5
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ECONIS (ZBW)
2,707
Other ZBW resources
69
RePEc
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1
Conceptualisation of customer experience : the case of mobile telecoms services in Morocco
Belabbes, Ikrame
;
Oubrich, Mourad
;
Fiano, Fabio
; …
- In:
International journal of managerial and financial …
12
(
2020
)
1
,
pp. 89-118
Persistent link: https://www.econbiz.de/10012253760
Saved in:
2
Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang
;
Wang, Xiaorui
;
Shi, Yuhan
;
Zhang, Renqian
; …
- In:
Electronic commerce research
19
(
2019
)
3
,
pp. 477-499
Persistent link: https://www.econbiz.de/10012099746
Saved in:
3
A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi
Jain, Esha
;
Madan, Manish
- In:
Business analyst : a refereed journal of Shri Ram …
36
(
2015
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10011533034
Saved in:
4
An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services
Misra, Richa
;
Sonali Singh
;
Mahajan, Renuka
- In:
International journal of product development : IJPD
23
(
2019
)
2/3
,
pp. 105-121
Persistent link: https://www.econbiz.de/10012105676
Saved in:
5
Customer satisfaction as mediating role in Telecom sector : with special reference to DSL service
Rajeswari, S.
;
Srinivasulu, Yarlagadda
;
Thiyagarajan, S.
- In:
GITAM journal of management : a quarterly publication …
14
(
2016
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10011656371
Saved in:
6
Managing telecommunication customer satisfaction versus perception of service quality
Rahmoune, Mbarek
;
Ben Salem, Anis
;
Zainine, Mohamed Amine
- In:
International journal of entrepreneurship and small …
47
(
2022
)
2/3
,
pp. 239-253
Persistent link: https://www.econbiz.de/10013455514
Saved in:
7
Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry
Shrestha, Binita
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
4
,
pp. 91-102
Persistent link: https://www.econbiz.de/10014494139
Saved in:
8
Factors affecting customer behavior in telecommunication industry
Rahmoun, Mbarek
-
2020
Persistent link: https://www.econbiz.de/10012211403
Saved in:
9
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
10
Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market
Oraedu, Chukwunonso
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
2
,
pp. 146-171
Persistent link: https://www.econbiz.de/10012181023
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