For a product to receive complete loyalty depends not only on the quality of the product but also on the satisfaction derived from such product. All three, loyalty, quality and satisfaction are significant factors that show how effective the customer service of an organization is. When customer...

Constantly changing technology and intensive competition have led the community to signify the vitality of human resource. Today, the organizations are searching for the most competent human resource in order to recruit and retain them for the growth and development of their organization....

The telecommunication sector is one of the most rapidly growing sectors in the world. The COVID-19 pandemic has created an increased dependence of customers on telecommunications to continue their work and studies. The increased usage of internet and telecom services during the COVID-19 pandemic...