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Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen
Breyer, Martin - 1998
Persistent link: https://www.econbiz.de/10000646036
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Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente; Estreder, Yolanda; Tomás, Inés; … - In: The service industries journal 43 (2023) 1/2, pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
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Critique of the linear-compensatory approach in customer satisfaction measurement : an empirical study
Pandey, Pushkal Kr.; Moffett, Sandra; McAdam, Rodney - In: Theoretical economics letters 9 (2019) 4, pp. 1210-1224
Persistent link: https://www.econbiz.de/10012023301
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Improvements in the information content of nonfinancial forward-looking performance measures : a taxonomy and empirical application
Dikolli, Shane S.; Sedatole, Karen L. - In: Journal of management accounting research : JMAR 19 (2007), pp. 71-104
Persistent link: https://www.econbiz.de/10003609407
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Strategische Planung im Beschwerdemanagement
Mende, Martin - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003359352
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Antecedents of repurchase intention : propositions towards using marketing strategy to mitigate the attrition of online students
Kenney, Matthew G.; Khanfar, Nile M. - In: Services marketing quarterly 30 (2009) 3, pp. 270-286
Persistent link: https://www.econbiz.de/10003865582
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A paradigm for examining second-order factor models employing structural equation modeling
Koufteros, Xenophon; Babbar, Sunil; Kaighobadi, Mehdi - In: International journal of production economics 120 (2009) 2, pp. 633-652
Persistent link: https://www.econbiz.de/10003888531