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Theorie
Consumer behaviour
82,943
Konsumentenverhalten
80,463
Relationship marketing
26,201
Beziehungsmarketing
25,527
Service quality
21,628
Dienstleistungsqualität
20,877
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Theory
11,847
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8,305
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8,255
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7,169
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7,127
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7,113
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6,829
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6,589
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4,928
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4,821
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4,774
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4,763
Brand
4,501
Markenartikel
4,481
Marketingmanagement
4,038
Marketing management
4,019
Emotion
3,852
Werbewirkung
3,725
Advertising effects
3,686
Experiment
3,634
Verbraucherverhalten
3,594
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3,376
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3,357
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3,150
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9
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Bruhn, Manfred
59
Homburg, Christian
50
Huber, Frank
41
Bauer, Hans H.
36
Herrmann, Andreas
34
Siciliani, Luigi
33
Straume, Odd Rune
32
Anderson, Simon P.
28
Hruschka, Harald
25
Mullainathan, Sendhil
25
Stauss, Bernd
24
Benkenstein, Martin
23
Kerschbamer, Rudolf
23
Peitz, Martin
22
Brekke, Kurt R.
21
Piller, Frank T.
21
Inderst, Roman
20
Rudanko, Leena
20
Sheth, Jagdish N.
20
Helm, Roland
19
Janssen, Maarten C. W.
19
Postlewaite, Andrew
19
Blundell, Richard W.
18
Hildebrandt, Lutz
18
Ahlert, Dieter
17
Gierl, Heribert
17
Hennig-Thurau, Thorsten
17
Herweg, Fabian
17
Matsushima, Noriaki
17
Reichwald, Ralf
17
Sutter, Matthias
17
Vermeulen, Frederic
17
Dellaert, Benedict G. C.
16
Fishman, Arthur
16
Armstrong, Mark
15
Günter, Bernd
15
Helm, Sabrina
15
Matzler, Kurt
15
Moraga-González, José Luis
15
Samuelson, Larry
15
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National Bureau of Economic Research
108
INSEAD
10
Springer Fachmedien Wiesbaden
9
Fördergesellschaft Marketing an der Universität Augsburg
7
Deutschland / Bundeswehr / Universität Hamburg
6
European University Institute / Department of Economics
6
American Marketing Association
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Universitat Pompeu Fabra / Departament d'Economia i Empresa
5
Maastricht Research School of Economics of Technology and Organizations
4
Technische Universität Bergakademie Freiberg / Fakultät für Wirtschaftswissenschaften
4
Edward Elgar Publishing
3
Instituto Valenciano de Investigaciones Económicas
3
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
3
Svenska Handelshögskolan <Helsinki>
3
Universität Mannheim
3
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
2
Center for Economic Research <Tilburg>
2
Christian-Albrechts-Universität zu Kiel
2
Ecole des hautes études commerciales <Lausanne> / Département d'économétrie et d'économie politique
2
Econometrisch Instituut <Rotterdam>
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Erasmus Research Institute of Management
2
Eric Cuvillier <Firma>
2
European Marketing Academy
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Hongkong / Securities and Futures Commission
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IGI Global
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Institut für Weltwirtschaft
2
International Association for Research in Economic Psychology
2
International Telecommunications Society
2
Robert Schuman Centre for Advanced Studies
2
Shakai-Keizai-Kenkyūsho <Osaka>
2
Springer Gabler <Firma>
2
Staats- und Universitätsbibliothek Hamburg Carl von Ossietzky / Hamburg University Press
2
Trinity College Dublin / Department of Economics
2
Umeå universitet
2
Universiteit Antwerpen / Faculteit Toegepaste Economische Wetenschappen
2
University of Cambridge / Department of Applied Economics
2
University of Cambridge / Faculty of Economics
2
University of Oxford / Institute of Economics and Statistics
2
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Gabler Edition Wissenschaft
120
NBER working paper series
106
Working paper / National Bureau of Economic Research, Inc.
102
European journal of operational research : EJOR
98
NBER Working Paper
95
Discussion paper / Centre for Economic Policy Research
89
SpringerLink / Bücher
85
Europäische Hochschulschriften / 5
84
Management science : journal of the Institute for Operations Research and the Management Sciences
71
International journal of industrial organization
65
CESifo working papers
64
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
62
Journal of business research : JBR
60
Economics letters
59
Journal of economic behavior & organization : JEBO
59
Journal of economic psychology : research in economic psychology and behavioral economics
55
Springer eBook Collection / Business and Economics
55
Journal of retailing and consumer services
54
The American economic review
46
International journal of production research
43
International journal of production economics
41
Discussion paper / Tinbergen Institute
36
Discussion papers / CEPR
36
Working paper
36
CESifo Working Paper
35
Discussion paper
34
Operations research
34
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
33
Journal of economics
33
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
32
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
32
The Rand journal of economics
32
Journal of business economics : JBE
31
Applied economics
30
Journal of marketing research : JMR
30
Manufacturing & service operations management : M & SOM
30
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
30
CESifo Working Paper Series
29
Faculty & research / Insead : working paper series
29
Journal of consumer research : JCR ; an interdisciplinary bimonthly
29
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ECONIS (ZBW)
11,845
EconStor
189
USB Cologne (EcoSocSci)
13
OLC EcoSci
1
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1
Kundenorientierung und
Kundenzufriedenheit
Dormann, Christian
;
Zapf, Dieter
-
2007
Persistent link: https://www.econbiz.de/10003427146
Saved in:
2
Customer anger and incentives for quality provision
Heyes, Anthony
;
Kapur, Sandeep
-
2012
Persistent link: https://www.econbiz.de/10009670844
Saved in:
3
How customer satisfaction with respect to price and quality affects customer retention : an integrated approach considering nonlinear effects
Steiner, Winfried J.
;
Siems, Florian
;
Weber, Anett
; …
- In:
Journal of business economics : JBE
84
(
2014
)
6
,
pp. 879-912
Persistent link: https://www.econbiz.de/10010390180
Saved in:
4
Steuerung der Kundenloyalität : eine empirische Studie am Beispiel von Dienstleistungen
Huber, Frank
;
Vollhardt, Kai
;
Kressmann, Frank
-
2005
Persistent link: https://www.econbiz.de/10003290584
Saved in:
5
Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003140794
Saved in:
6
Wahrgenommene Dienstleistungsqualität : Konzeption eines dynamischen Phasen-Modells
Müller, Anne-Katrin
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001724796
Saved in:
7
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
8
Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark
-
2005
Servicequalität genießt einen besonderen Stellenwert bei der Entstehung von
Kundenzufriedenheit
und Kundenbindung …
Persistent link: https://www.econbiz.de/10014017021
Saved in:
9
Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen
Breyer, Martin
-
1998
Persistent link: https://www.econbiz.de/10000646036
Saved in:
10
Consumer satisfaction versus churn in the case of upgrades of 3G to 4G cell networks
D'Alessandro, Steven
;
Johnson, Lester W.
;
Gray, David
; …
- In:
Marketing letters : a journal of research in marketing
26
(
2015
)
4
,
pp. 489-500
Persistent link: https://www.econbiz.de/10011399092
Saved in:
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