//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Theorie"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The relationship between servi...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Theorie
Consumer behaviour
83,167
Konsumentenverhalten
80,687
Bank
65,166
Service quality
21,688
Dienstleistungsqualität
20,937
Theory
15,709
Customer satisfaction
15,488
Kundenzufriedenheit
13,904
Relationship marketing
12,821
Beziehungsmarketing
12,743
Deutschland
11,400
USA
11,145
United States
10,108
Germany
8,477
Brand management
7,797
Markenführung
7,750
Brand image
6,944
Markenimage
6,896
Online-Handel
6,013
Online retailing
5,997
Indien
5,790
India
5,672
Kreditgeschäft
5,614
Bank lending
5,422
Welt
5,291
World
5,238
Social Web
5,232
Social web
5,230
Bankenregulierung
4,885
Bank regulation
4,873
Online-Marketing
4,708
Internet marketing
4,700
EU-Staaten
4,632
EU countries
4,567
Einzelhandel
4,538
Finanzsektor
4,533
Financial sector
4,493
Retail trade
4,482
Electronic Commerce
4,376
more ...
less ...
Online availability
All
Free
4,852
Undetermined
2,798
Type of publication
All
Book / Working Paper
9,187
Article
6,785
Journal
12
Type of publication (narrower categories)
All
Article in journal
5,723
Aufsatz in Zeitschrift
5,723
Graue Literatur
3,221
Non-commercial literature
3,221
Working Paper
3,028
Arbeitspapier
2,788
Hochschulschrift
1,694
Thesis
1,473
Aufsatz im Buch
975
Book section
975
Bibliografie enthalten
542
Bibliography included
542
Collection of articles of several authors
294
Sammelwerk
294
Aufsatzsammlung
186
Lehrbuch
170
Collection of articles written by one author
161
Sammlung
161
Textbook
159
Konferenzschrift
99
Conference proceedings
67
Systematic review
52
Übersichtsarbeit
52
Conference paper
48
Handbook
48
Handbuch
48
Konferenzbeitrag
48
Case study
40
Fallstudie
40
Glossar enthalten
36
Glossary included
36
Festschrift
27
Mehrbändiges Werk
19
Multi-volume publication
19
Bibliografie
18
Nachschlagewerk
17
Reference book
17
Rezension
17
Reprint
15
Amtsdruckschrift
14
more ...
less ...
Language
All
English
13,095
German
2,591
French
129
Italian
102
Polish
40
Spanish
40
Portuguese
10
Undetermined
7
Russian
6
Norwegian
5
Dutch
4
Hungarian
3
Swedish
3
Romanian
2
Urdu
1
more ...
less ...
Author
All
Stenbacka, Rune
39
Mester, Loretta J.
35
Carletti, Elena
34
Siciliani, Luigi
33
Straume, Odd Rune
32
Freixas, Xavier
30
Hughes, Joseph P.
29
Anderson, Simon P.
28
Bruhn, Manfred
28
Huber, Frank
28
Bauer, Hans H.
27
Shy, Oz
26
Hruschka, Harald
25
Mullainathan, Sendhil
25
Inderst, Roman
24
Ongena, Steven
24
Allen, Franklin
23
Hainz, Christa
23
Kerschbamer, Rudolf
23
Benkenstein, Martin
22
Buch, Claudia M.
22
Peitz, Martin
22
Brekke, Kurt R.
21
Hakenes, Hendrik
21
Acharya, Viral V.
20
Degryse, Hans
20
Gale, Douglas
20
Homburg, Christian
20
Sheth, Jagdish N.
20
Janssen, Maarten C. W.
19
Kashyap, Anil K.
19
Postlewaite, Andrew
19
Shin, Hyun Song
19
Thakor, Anjan V.
19
Welzel, Peter
19
Blundell, Richard W.
18
Gersbach, Hans
18
Herrmann, Andreas
18
Hildebrandt, Lutz
18
Boot, Arnoud W. A.
17
more ...
less ...
Institution
All
National Bureau of Economic Research
154
INSEAD
10
Springer Fachmedien Wiesbaden
10
European University Institute / Department of Economics
6
Fördergesellschaft Marketing an der Universität Augsburg
6
American Marketing Association
5
Deutschland / Bundeswehr / Universität Hamburg
5
Federal Reserve Bank of San Francisco
5
Technische Universität Bergakademie Freiberg / Fakultät für Wirtschaftswissenschaften
5
Universitat Pompeu Fabra / Departament d'Economia i Empresa
5
Center for Economic Research <Tilburg>
4
Edward Elgar Publishing
4
Nomos Verlagsgesellschaft
4
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
4
Springer Gabler <Firma>
4
Universität Augsburg / Institut für Volkswirtschaftslehre
4
World Bank
4
American Bankers Association
3
Christian-Albrechts-Universität zu Kiel
3
Ecole des hautes études commerciales <Lausanne> / Département d'économétrie et d'économie politique
3
Federal Reserve Bank of Chicago
3
Federal Reserve System / Board of Governors
3
Friedrich-Schiller-Universität Jena
3
Helmut-Schmidt-Universität
3
Institut für Weltwirtschaft
3
Institute of European Finance <Bangor, Gwynedd>
3
Instituto Valenciano de Investigaciones Económicas
3
International Monetary Fund
3
Leibniz-Institut für Wirtschaftsforschung Halle
3
Maastricht Research School of Economics of Technology and Organizations
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Robert Schuman Centre for Advanced Studies
3
Svenska Handelshögskolan <Helsinki>
3
The Wharton Financial Institutions Center
3
University of Essex / Department of Economics
3
University of Warwick / Department of Economics
3
Universität Mannheim
3
Universität Regensburg / Wirtschaftswissenschaftliche Fakultät
3
Universität Rostock / Lehrstuhl für Volkswirtschaftslehre
3
Université catholique de Louvain / Institut de recherches économiques et sociales <1941-1960>
3
more ...
less ...
Published in...
All
NBER working paper series
152
Discussion paper / Centre for Economic Policy Research
139
NBER Working Paper
131
Working paper / National Bureau of Economic Research, Inc.
131
Europäische Hochschulschriften / 5
125
Gabler Edition Wissenschaft
124
Journal of banking & finance
115
SpringerLink / Bücher
88
CESifo working papers
84
European journal of operational research : EJOR
80
Management science : journal of the Institute for Operations Research and the Management Sciences
79
Economics letters
77
International journal of industrial organization
66
Discussion papers / CEPR
64
Journal of economic behavior & organization : JEBO
63
Journal of business research : JBR
56
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
56
Journal of economic psychology : research in economic psychology and behavioral economics
55
Working paper
55
Discussion paper
54
Journal of money, credit and banking : JMCB
53
Journal of retailing and consumer services
52
The American economic review
52
Discussion paper / Tinbergen Institute
50
European economic review : EER
48
Applied economics
45
CESifo Working Paper
43
Economic modelling
42
Journal of monetary economics
42
Journal of economic dynamics & control
41
CESifo Working Paper Series
39
Journal of economics
38
Working paper series
37
IMF working papers
36
Springer eBook Collection / Business and Economics
36
International journal of production economics
35
Journal of financial intermediation
35
Operations research
35
International journal of production research
34
Journal of financial stability
33
more ...
less ...
Source
All
ECONIS (ZBW)
15,711
EconStor
252
USB Cologne (EcoSocSci)
19
ArchiDok
1
OLC EcoSci
1
Showing
1
-
10
of
15,984
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
2
Adoption technologiebasierter Self-Service-Innovationen : Analyse der Wirkungsmechanismen im Entscheidungsprozess der Konsumenten
Harms, Ann-Kathrin
-
2002
-
1. Aufl
Persistent link: https://www.econbiz.de/10001658211
Saved in:
3
Akzeptanz von Self-Service-Technologien - Status Quo oder Innovation?
Bauer, Hans H.
;
Falk, Tomas
;
Kunzmann, Eva
-
2005
Persistent link: https://www.econbiz.de/10013430156
Saved in:
4
Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen
Breyer, Martin
-
1998
Persistent link: https://www.econbiz.de/10000646036
Saved in:
5
Die Akzeptanz der technikgestützten
Selbstbedienung
im Privatkundengeschäft von Universalbanken
Oehler, Andreas
-
1990
Persistent link: https://www.econbiz.de/10000087824
Saved in:
6
Konsequenzen bankbetrieblicher Personalpolarisation : Leistungspolitikvariation als Ausgangspunkt einer Mitarbeiterpolarisation mit besonderer Berücksichtigung der Träger objektbez...
Willner, Gerd Günter
-
1999
Persistent link: https://www.econbiz.de/10001482446
Saved in:
7
Kundenorientierung und
Kundenzufriedenheit
Dormann, Christian
;
Zapf, Dieter
-
2007
Persistent link: https://www.econbiz.de/10003427146
Saved in:
8
Changing consumer behavior paradigms
Parahoo, Sanjai
;
Harvey, Heather
;
Radi, Gihad
- In:
Corporate reputation review : an international journal
17
(
2014
)
1
,
pp. 64-77
Persistent link: https://www.econbiz.de/10010350846
Saved in:
9
Customer anger and incentives for quality provision
Heyes, Anthony
;
Kapur, Sandeep
-
2012
Persistent link: https://www.econbiz.de/10009670844
Saved in:
10
How customer satisfaction with respect to price and quality affects customer retention : an integrated approach considering nonlinear effects
Steiner, Winfried J.
;
Siems, Florian
;
Weber, Anett
; …
- In:
Journal of business economics : JBE
84
(
2014
)
6
,
pp. 879-912
Persistent link: https://www.econbiz.de/10010390180
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->