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Nationale Kundenbarometer im Vergleich : Theorie - Empirie - Gestaltungsvorschläge
Ertl, Robert - 2001 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001621049
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Die Messung der Patientenzufriedenheit
Bauer, Hans H.; Keller, Thomas; Hahn, Olaf - 2002
Persistent link: https://www.econbiz.de/10001762961
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Essays on the valuation, underpricing, and timing of initial public offerings : evidence from Germany
Petersen, Markus - 2007
Persistent link: https://www.econbiz.de/10003942923
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Fair value and risk profile for presale contracts of condominiums
Choi, Jin; Rasmussen, Henning; Davison, Matt - In: The journal of real estate finance and economics 44 (2012) 4, pp. 472-504
Persistent link: https://www.econbiz.de/10009581829
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A framework for building intelligent SLA negotiation strategies under time constraints
Silaghi, Gheorghe Cosmin; Şerban, Liviu Dan; Litan, … - In: Economics of grids, clouds, systems, and services : 7th …, (pp. 48-61). 2010
Persistent link: https://www.econbiz.de/10008657912
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Inferring Quality from Wait Time
Kremer, Mirko - 2015
We study the impact of wait time on consumers' purchasing behavior when product quality is unknown to some consumers … quality, and they may still purchase the product, even when the wait time is long. Similarly, short wait times decrease the … wait time …
Persistent link: https://www.econbiz.de/10013036625
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Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente; Estreder, Yolanda; Tomás, Inés; … - In: The service industries journal 43 (2023) 1/2, pp. 85-103
Persistent link: https://www.econbiz.de/10013540913