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Theory
Konsumentenverhalten
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Consumer behaviour
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Bruhn, Manfred
59
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51
Huber, Frank
41
Bauer, Hans H.
40
Herrmann, Andreas
34
Siciliani, Luigi
32
Straume, Odd Rune
31
Anderson, Simon P.
27
Hruschka, Harald
25
Mullainathan, Sendhil
25
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24
Benkenstein, Martin
23
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21
Brekke, Kurt R.
20
Kerschbamer, Rudolf
20
Sheth, Jagdish N.
20
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19
Inderst, Roman
19
Peitz, Martin
19
Postlewaite, Andrew
19
Rudanko, Leena
19
Blundell, Richard W.
18
Janssen, Maarten C. W.
18
Ahlert, Dieter
17
Gierl, Heribert
17
Hennig-Thurau, Thorsten
17
Reichwald, Ralf
17
Dellaert, Benedict G. C.
16
Hildebrandt, Lutz
16
Matsushima, Noriaki
16
Armstrong, Mark
15
Günter, Bernd
15
Helm, Sabrina
15
Matzler, Kurt
15
Samuelson, Larry
15
Sutter, Matthias
15
Swoboda, Bernhard
15
Vermeulen, Frederic
15
Albers, Sönke
14
Decker, Reinhold
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National Bureau of Economic Research
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INSEAD
10
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American Marketing Association
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IGI Global
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Gabler Edition Wissenschaft
120
NBER working paper series
104
Working paper / National Bureau of Economic Research, Inc.
101
European journal of operational research : EJOR
96
NBER Working Paper
94
SpringerLink / Bücher
85
Europäische Hochschulschriften / 5
84
Discussion paper / Centre for Economic Policy Research
82
Management science : journal of the Institute for Operations Research and the Management Sciences
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International journal of industrial organization
65
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
62
CESifo working papers
61
Economics letters
60
Journal of business research : JBR
60
Journal of economic behavior & organization : JEBO
56
Journal of retailing and consumer services
56
Journal of economic psychology : research in economic psychology and behavioral economics
55
Springer eBook Collection / Business and Economics
55
The American economic review
47
International journal of production research
44
International journal of production economics
39
Discussion papers / CEPR
35
Discussion paper / Tinbergen Institute
34
Discussion paper
33
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
33
Journal of economics
33
Operations research
33
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
32
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
32
The Rand journal of economics
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31
Working paper
31
Applied economics
30
Journal of marketing research : JMR
30
Manufacturing & service operations management : M & SOM
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CESifo Working Paper Series
29
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ECONIS (ZBW)
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1
The signaling and reputational effects of customer ratings on hotel revenues : evidence from TripAdvisor
Sayfuddin, A. T. M.
;
Chen, Yong
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013327968
Saved in:
2
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
3
How customer satisfaction with respect to price and quality affects customer retention : an integrated approach considering nonlinear effects
Steiner, Winfried J.
;
Siems, Florian
;
Weber, Anett
; …
- In:
Journal of business economics : JBE
84
(
2014
)
6
,
pp. 879-912
Persistent link: https://www.econbiz.de/10010390180
Saved in:
4
Wahrgenommene Dienstleistungsqualität : Konzeption eines dynamischen Phasen-Modells
Müller, Anne-Katrin
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001724796
Saved in:
5
Customer anger and incentives for quality provision
Heyes, Anthony
;
Kapur, Sandeep
-
2012
Persistent link: https://www.econbiz.de/10009670844
Saved in:
6
Steuerung der Kundenloyalität : eine empirische Studie am Beispiel von Dienstleistungen
Huber, Frank
;
Vollhardt, Kai
;
Kressmann, Frank
-
2005
Persistent link: https://www.econbiz.de/10003290584
Saved in:
7
Kundenorientierung und
Kundenzufriedenheit
Dormann, Christian
;
Zapf, Dieter
-
2007
Persistent link: https://www.econbiz.de/10003427146
Saved in:
8
Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003140794
Saved in:
9
Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark
-
2005
Servicequalität genießt einen besonderen Stellenwert bei der Entstehung von
Kundenzufriedenheit
und Kundenbindung …
Persistent link: https://www.econbiz.de/10014017021
Saved in:
10
Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen
Breyer, Martin
-
1998
Persistent link: https://www.econbiz.de/10000646036
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