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Theory
Konsumentenverhalten
79,157
Consumer behaviour
78,724
Service quality
20,655
Dienstleistungsqualität
20,639
Customer satisfaction
13,761
Kundenzufriedenheit
13,625
Beziehungsmarketing
11,966
Relationship marketing
11,939
Theorie
10,208
Markenführung
7,540
Brand management
7,538
Markenimage
6,722
Brand image
6,698
USA
6,188
United States
5,972
Online-Handel
5,759
Online retailing
5,742
Deutschland
5,250
Germany
4,866
Social Web
4,837
Social web
4,835
Online-Marketing
4,497
Internet marketing
4,472
Einzelhandel
4,381
Retail trade
4,287
Brand
4,247
Markenartikel
4,239
Electronic Commerce
3,971
E-commerce
3,843
Emotion
3,584
Verbraucherverhalten
3,568
Werbewirkung
3,564
Advertising effects
3,526
Experiment
3,483
Preismanagement
2,950
Pricing strategy
2,945
Werbung
2,924
Advertising
2,888
Virales Marketing
2,880
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Free
2,821
Undetermined
1,889
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Book / Working Paper
5,375
Article
4,628
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8
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3,900
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3,900
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2,021
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2,021
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1,692
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1,692
Hochschulschrift
1,037
Thesis
894
Aufsatz im Buch
678
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678
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280
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280
Collection of articles of several authors
156
Sammelwerk
156
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113
Sammlung
113
Lehrbuch
105
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104
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96
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49
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34
Übersichtsarbeit
34
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33
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33
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28
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23
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23
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20
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20
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14
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14
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13
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13
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13
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12
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8,259
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1,619
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86
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20
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18
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14
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5
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4
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3
Dutch
2
Swedish
2
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2
Romanian
1
Russian
1
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Author
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Siciliani, Luigi
32
Straume, Odd Rune
31
Anderson, Simon P.
27
Bruhn, Manfred
27
Huber, Frank
27
Bauer, Hans H.
26
Hruschka, Harald
25
Mullainathan, Sendhil
25
Benkenstein, Martin
21
Brekke, Kurt R.
20
Homburg, Christian
20
Kerschbamer, Rudolf
20
Sheth, Jagdish N.
20
Inderst, Roman
19
Peitz, Martin
19
Postlewaite, Andrew
19
Blundell, Richard W.
18
Janssen, Maarten C. W.
18
Herrmann, Andreas
17
Dellaert, Benedict G. C.
16
Gierl, Heribert
16
Hildebrandt, Lutz
16
Matsushima, Noriaki
16
Armstrong, Mark
15
Helm, Roland
15
Samuelson, Larry
15
Sutter, Matthias
15
Vermeulen, Frederic
15
Fishman, Arthur
14
Herweg, Fabian
14
Moraga-González, José Luis
14
Palma, André de
14
Shy, Oz
14
Thisse, Jacques-François
14
Zinman, Jonathan
14
Boztuğ, Yasemin
13
Decker, Reinhold
13
Gröppel-Klein, Andrea
13
Nevo, Aviv
13
Swoboda, Bernhard
13
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Institution
All
National Bureau of Economic Research
104
INSEAD
9
Springer Fachmedien Wiesbaden
9
European University Institute / Department of Economics
6
American Marketing Association
5
Deutschland / Bundeswehr / Universität Hamburg
5
Universitat Pompeu Fabra / Departament d'Economia i Empresa
5
Fördergesellschaft Marketing an der Universität Augsburg
4
Edward Elgar Publishing
3
Maastricht Research School of Economics of Technology and Organizations
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
3
Technische Universität Bergakademie Freiberg / Fakultät für Wirtschaftswissenschaften
3
Universität Mannheim
3
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
2
Center for Economic Research <Tilburg>
2
Christian-Albrechts-Universität zu Kiel
2
Ecole des hautes études commerciales <Lausanne> / Département d'économétrie et d'économie politique
2
European Marketing Academy
2
Hongkong / Securities and Futures Commission
2
Institut für Markt- und Distributionsforschung <Köln>
2
Institut für Weltwirtschaft
2
Instituto Valenciano de Investigaciones Económicas
2
International Association for Research in Economic Psychology
2
International Telecommunications Society
2
Robert Schuman Centre for Advanced Studies
2
Shakai-Keizai-Kenkyūsho <Osaka>
2
Springer Gabler <Firma>
2
Svenska Handelshögskolan <Helsinki>
2
Umeå universitet
2
Universiteit Antwerpen / Faculteit Toegepaste Economische Wetenschappen
2
University of Cambridge / Department of Applied Economics
2
University of Cambridge / Faculty of Economics
2
University of Oxford / Institute of Economics and Statistics
2
University of Warwick / Department of Economics
2
University of Waterloo / Department of Economics
2
Universität Regensburg / Wirtschaftswissenschaftliche Fakultät
2
Universität Rostock
2
Université catholique de Louvain / Institut de recherches économiques et sociales <1941-1960>
2
Verlag Dr. Kovač
2
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Published in...
All
NBER working paper series
102
Working paper / National Bureau of Economic Research, Inc.
97
NBER Working Paper
92
Discussion paper / Centre for Economic Policy Research
80
Gabler Edition Wissenschaft
76
Management science : journal of the Institute for Operations Research and the Management Sciences
67
Europäische Hochschulschriften / 5
66
European journal of operational research : EJOR
60
International journal of industrial organization
60
CESifo working papers
58
Economics letters
58
SpringerLink / Bücher
58
Journal of business research : JBR
55
Journal of economic psychology : research in economic psychology and behavioral economics
55
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
55
Journal of economic behavior & organization : JEBO
54
Journal of retailing and consumer services
52
The American economic review
45
Discussion paper / Tinbergen Institute
34
Discussion papers / CEPR
34
Journal of economics
33
Discussion paper
32
International journal of production research
32
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
32
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
32
Operations research
32
The Rand journal of economics
32
International journal of production economics
31
Working paper
31
Applied economics
30
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
30
Journal of consumer research : JCR ; an interdisciplinary bimonthly
29
Springer eBook Collection / Business and Economics
29
CESifo Working Paper Series
28
Journal of marketing research : JMR
28
Journal of economics & management strategy : JEMS
27
The journal of industrial economics
26
European economic review : EER
25
Manufacturing & service operations management : M & SOM
25
Faculty & research / Insead : working paper series
24
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ECONIS (ZBW)
10,010
Other ZBW resources
1
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1
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10,011
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1
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
2
How customer satisfaction with respect to price and quality affects customer retention : an integrated approach considering nonlinear effects
Steiner, Winfried J.
;
Siems, Florian
;
Weber, Anett
; …
- In:
Journal of business economics : JBE
84
(
2014
)
6
,
pp. 879-912
Persistent link: https://www.econbiz.de/10010390180
Saved in:
3
Dienstleistungen im Internet und ihre Qualität aus Kundensicht
Breithaupt, Hans-Friedrich
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002749839
Saved in:
4
Wahrgenommene Dienstleistungsqualität : Konzeption eines dynamischen Phasen-Modells
Müller, Anne-Katrin
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001724796
Saved in:
5
Customer anger and incentives for quality provision
Heyes, Anthony
;
Kapur, Sandeep
-
2012
Persistent link: https://www.econbiz.de/10009670844
Saved in:
6
Changing consumer behavior paradigms
Parahoo, Sanjai
;
Harvey, Heather
;
Radi, Gihad
- In:
Corporate reputation review : an international journal
17
(
2014
)
1
,
pp. 64-77
Persistent link: https://www.econbiz.de/10010350846
Saved in:
7
Steuerung der Kundenloyalität : eine empirische Studie am Beispiel von Dienstleistungen
Huber, Frank
;
Vollhardt, Kai
;
Kressmann, Frank
-
2005
Persistent link: https://www.econbiz.de/10003290584
Saved in:
8
Kundenorientierung und
Kundenzufriedenheit
Dormann, Christian
;
Zapf, Dieter
-
2007
Persistent link: https://www.econbiz.de/10003427146
Saved in:
9
Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003140794
Saved in:
10
Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark
-
2005
Servicequalität genießt einen besonderen Stellenwert bei der Entstehung von
Kundenzufriedenheit
und Kundenbindung …
Persistent link: https://www.econbiz.de/10014017021
Saved in:
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