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Access Pricing in Telecommunications
2004
This report addresses an issue which arises in virtually every public utility industry - the regulation of access to essential facilities. The regulation of the terms and conditions under which competing firms have access to essential inputs provided by rivals has become the single biggest issue...
Persistent link: https://www.econbiz.de/10015054837
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Determinants of customer switching towards mobile number portability
Chadha, Suresh K.; Bhandari, Namita - In: Paradigm : the journal of Institute of Management Technology 18 (2014) 2, pp. 199-219
Persistent link: https://www.econbiz.de/10011760600
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Provider selection and task allocation in telecommunications with QoS degradation policy
Kasap, Nihat; Turan, Hasan Hüseyin; Savran, Hüseyin; … - In: Data mining and analytics, (pp. 311-337). 2018
Persistent link: https://www.econbiz.de/10011823549
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Kundenorientierung und Kundenzufriedenheit
Dormann, Christian; Zapf, Dieter - 2007
Persistent link: https://www.econbiz.de/10003427146
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Customer anger and incentives for quality provision
Heyes, Anthony; Kapur, Sandeep - 2012
Persistent link: https://www.econbiz.de/10009670844
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How customer satisfaction with respect to price and quality affects customer retention : an integrated approach considering nonlinear effects
Steiner, Winfried J.; Siems, Florian; Weber, Anett; … - In: Journal of business economics : JBE 84 (2014) 6, pp. 879-912
Persistent link: https://www.econbiz.de/10010390180
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Steuerung der Kundenloyalität : eine empirische Studie am Beispiel von Dienstleistungen
Huber, Frank; Vollhardt, Kai; Kressmann, Frank - 2005
Persistent link: https://www.econbiz.de/10003290584
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Wahrgenommene Dienstleistungsqualität : Konzeption eines dynamischen Phasen-Modells
Müller, Anne-Katrin - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001724796
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Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.; Oest, Rutger van; Lervik-Olsen, Line - In: Journal of service research : JSR 21 (2018) 2, pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
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Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark - 2005
Servicequalität genießt einen besonderen Stellenwert bei der Entstehung von Kundenzufriedenheit und Kundenbindung …
Persistent link: https://www.econbiz.de/10014017021