Presents the results of an exploratory study on Japanese tourists′ perceptions of service quality in Australian shops …‐travel perceptions of service. Explores the implications of these findings for the retail sector and outlines recommendations.  …

an increasingly important strategic issue. The key to this is an understanding of the traveller′s perceptions of … destinations. This study focuses on determining US pleasure travellers′ perceptions of selected European destinations for touring … and outdoor vacations. The study findings are used to suggest various strategic directions for European travel and tourism …