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Impact of quality and environmental investment on business competitiveness and profitability : the case of travel agencies

Bagur-Femenías, Llorenç; Perramon, Jordi; Amat Salas, … - 2013

Persistent link: https://www.econbiz.de/10010374797

Impact of quality and environmental investment on business competitiveness and profitability in small service business : the case of travel agencies

Bagur-Femenías, Llorenç; Perramon, Jordi; Amat Salas, … - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 840-853

Persistent link: https://www.econbiz.de/10011388424

Does intensive social network management lead to positive effects in quality practices?

Bagur-Femenías, Llorenç; Perramon, Jordi; Barquero … - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1246-1260

Persistent link: https://www.econbiz.de/10011648376

Is the adoption of environmental practices a strategical decision for small service companies? : an empirical approach

Bagur-Femenías, Llorenç; Llach, Josep; … - In: Management decision : MD 51 (2013) 1, pp. 41-62

Purpose: The purpose of this study is to explore the impact of the decision to adopt environmental practices in small service companies given that most of the studies on environmental practices focus on the industrial sector and on larger companies. Design/methodology/approach: This work is...

Persistent link: https://www.econbiz.de/10009725655

The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies

Alonso-Almeida, María Mar del; Bagur-Femenías, Llorenç; … - In: Service business 9 (2015) 1, pp. 57-75

Persistent link: https://www.econbiz.de/10011296096

Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies

Bernardo, Merce; Marimon, Frederic; Alonso-Almeida, … - In: Information & management : the internat. journal of … 49 (2012) 7/8, pp. 342-347

Persistent link: https://www.econbiz.de/10009696207

The balance of the impact of quality and recovery on satisfaction : the case of e-travel

Bernardo, Merce; Llach, Joseph; Marimon, Frederic; … - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1390-1404

Persistent link: https://www.econbiz.de/10010207986