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Interpersonal service quality, self-service technology (SST) service quality, and retail patronage
Lee, Hyun-joo; Yang, Kiseol - In: Journal of retailing and consumer services 20 (2013) 1, pp. 51-57
Persistent link: https://www.econbiz.de/10009702210
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Consumers' adoption of information services
McKenna, Brad; Tuunanen, Tuure; Gardner, Lesley - In: Information & management : the internat. journal of … 50 (2013) 5, pp. 248-257
Persistent link: https://www.econbiz.de/10009764913
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HR practices, employee behavior, customer satisfaction, and restaurant performance
Smela, Stephen J. - 2002
Persistent link: https://www.econbiz.de/10001735928
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An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees
Kaushik, Arun Kumar; Rahman, Zillur - In: International journal of contemporary hospitality management 29 (2017) 7, pp. 1892-1913
Persistent link: https://www.econbiz.de/10011777026
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The impact of social presence on technology based self-service use : the role of familiarity
Kinard, Brian R.; Capella, Michael L.; Kinard, Jerry L. - In: Services marketing quarterly 30 (2009) 3, pp. 303-314
Persistent link: https://www.econbiz.de/10003865584
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The influence of consumer traits and demographics on intention to use retail self-service checkouts
Lee, Hyun-joo; Cho, Hyeon Jeong; Xu, Wenwen; Fairhurst, Ann - In: Marketing intelligence & planning 28 (2010) 1, pp. 46-58
Persistent link: https://www.econbiz.de/10003940434
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Customer efficiency, channel usage, and firm performance in retail banking
Xue, Mei; Hitt, Lorin M.; Harker, Patrick T. - In: Manufacturing & service operations management : M & SOM 9 (2007) 4, pp. 535-558
Persistent link: https://www.econbiz.de/10003578707
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Impact of individual differences and consumers' readiness on likelihood of using self-service technologies at hospitality settings
Kim, Jungsun Sunny; Christodoulidou, Natasa; Brewer, Pearl - In: Journal of hospitality & tourism research : JHTR ; the … 36 (2012) 1, pp. 85-114
Persistent link: https://www.econbiz.de/10009504063
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Technologies of consumer labor : a history of self-service
Palm, Michael - 2017
Persistent link: https://www.econbiz.de/10011430367
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The effect of technology readiness on customers' attitudes toward self-service technology and its adoption : the empirical study of U. S. airline self-service check-in kiosks
Lee, Woojin; Castellanos, Cassandra; Choi, H. S. Chris - In: Journal of travel and tourism marketing 29 (2012) 7/8, pp. 731-743
Persistent link: https://www.econbiz.de/10009711005