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USA
Relationship marketing
25,942
Beziehungsmarketing
25,267
Kosten-Nutzen-Analyse
11,576
Cost-benefit analysis
10,723
Consumer behaviour
9,157
Konsumentenverhalten
9,126
Customer satisfaction
5,734
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5,694
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5,400
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4,289
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4,280
Deutschland
3,582
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3,390
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2,542
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2,539
Lieferantenmanagement
2,207
Supplier relationship management
2,206
United States
2,119
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2,028
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2,027
Brand image
1,871
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1,867
Marketingmanagement
1,863
Marketing management
1,852
Electronic Commerce
1,712
E-commerce
1,656
Complaint management
1,624
Beschwerdemanagement
1,623
Online-Marketing
1,564
Internet marketing
1,547
Kundenwert
1,476
Customer value
1,448
Kundenintegration
1,433
Customer integration
1,432
Vertrauen
1,371
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1,366
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1,353
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1,345
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Greenstone, Michael
19
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15
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14
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12
Ashenfelter, Orley
11
Viscusi, W. Kip
9
Cutler, David M.
8
Hahn, Robert William
8
Kumar, V.
8
Moon, Seong Hyeok
8
Pinto, Rodrigo
8
Robinson, Lisa A.
8
Walsh, Gianfranco
8
Yavitz, Adam
8
Han, Heesup
6
Johnson, Michael D.
6
Loomis, John B.
6
Beatty, Sharon E.
5
Bloom, David E.
5
Brent, Robert J.
5
Brodie, Roderick J.
5
Conduit, Jodie
5
Dynarski, Susan M.
5
Farber, Henry S.
5
Farrow, Scott
5
Ferranna, Maddalena
5
García García-Menéndez, Jorge Luis
5
Gourio, François
5
Harrington, Winston
5
Hollebeek, Linda D.
5
Jang, Soocheong
5
Knittel, Christopher R.
5
Kopp, Robert E.
5
Kowalski, Amanda E.
5
Leaf, Duncan Ermini
5
Mattila, Anna S.
5
Mignone, Bryan K.
5
Muller, Nicholas Z.
5
Pearce, David W.
5
Portney, Paul R.
5
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National Bureau of Economic Research
17
USA / General Accounting Office
8
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Center for Policy Research <Washington, DC>
3
Resources for the Future, Inc.
3
USA / Office of Air Quality Planning and Standards
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American Enterprise Institute for Public Policy Research
2
Brookings Institution
2
Environmental Law Institute
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OECD
2
Rand Corporation
2
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2
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2
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2
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1
A. C. Nielsen Company <Northbrook, Ill.>
1
AEI-Brookings Joint Center for Regulatory Studies
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American Council for Capital Formation
1
Arthur D. Little International Inc. <Wiesbaden>
1
Brookhaven National Laboratory
1
Business Information Centre <Toronto>
1
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
1
California Wellness Foundation
1
Central Board of Irrigation and Power, New Delhi
1
Confederation of Britisch Industry
1
Conference on Research in Income and Wealth
1
Conservation Foundation
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Criminal Justice Program (Rand Corporation)
1
Econometrisch Instituut <Rotterdam>
1
Economic Policy Institute <Washington, DC>
1
Economic Strategy Institute <Washington, DC>
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Employee Benefit Research Institute <Washington, DC>
1
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1
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1
IGI Global
1
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Working paper / National Bureau of Economic Research, Inc.
60
International journal of hospitality management
26
The journal of services marketing
23
Journal of retailing and consumer services
20
Journal of business research : JBR
18
American journal of agricultural economics
17
NBER working paper series
17
Industrial marketing management : the international journal for industrial and high-tech firms
14
Journal of service research : JSR
14
Journal of the Academy of Marketing Science
14
Journal of benefit-cost analysis : JBCA
13
Services marketing quarterly
13
Journal of marketing
12
Agricultural and resource economics review : ARER
11
Discussion paper series / IZA
11
Psychology & marketing
11
Review of environmental economics and policy
11
The journal of economic perspectives : EP ; a journal of the American Economic Association
11
Academy of Management journal : AMJ
10
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
10
Strategy & leadership : a publication of Strategic Leadership Forum
10
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
9
Harvard business review : HBR
9
Yale journal on regulation
9
Journal of environmental economics and management : JEEM ; the official journal of the Association of Environmental and Resource Economists
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Journal of marketing management : MM
8
Journal of travel and tourism marketing
8
Management science : journal of the Institute for Operations Research and the Management Sciences
8
The energy journal
8
The journal of business & industrial marketing
8
The journal of personal selling & sales management : JPSSM
8
Working paper
8
Environmental & resource economics : the official journal of the European Association of Environmental and Resource Economists
7
Journal of business ethics : JOBE
7
Journal of human resources : JHR
7
The American economic review
7
Covid economics : vetted and real-time papers
6
Customer Relationship Management : the ultimate guide to efficient use of CRM
6
Harvard-Business-Manager : das Wissen der Besten
6
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ECONIS (ZBW)
2,140
EconStor
24
USB Cologne (EcoSocSci)
18
Other ZBW resources
4
RePEc
3
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1
See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003381632
Saved in:
2
The influences of transaction history and thank you statements in service recovery
Magnini, Vincent P.
;
Karande, Kiran
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 540-546
Persistent link: https://www.econbiz.de/10003875740
Saved in:
3
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
4
When your best customers become your worst enemies : does time really heal all wounds?
Grégoire, Yany
;
Tripp, Thomas M.
;
Legoux, Renaud
- In:
GfK marketing intelligence review : Marketingforschung …
3
(
2011
)
1
,
pp. 26-35
Persistent link: https://www.econbiz.de/10009007733
Saved in:
5
Effect of effort and deadlines on consumer product returns
Janakiraman, Narayan
;
Ordóñez, Lisa
- In:
Journal of consumer psychology : JCP : the official …
22
(
2012
)
2
,
pp. 260-271
Persistent link: https://www.econbiz.de/10009569967
Saved in:
6
"I'm here to help" : how companies' microblog responses to consumer problems influence brand perceptions
Coyle, James R.
;
Smith, Ted
;
Platt, Glenn J.
- In:
Journal of research in interactive marketing : …
6
(
2012
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10009571569
Saved in:
7
Comparing Chinese and American attitudes towards complaining
Ekiz, Erdogan H.
;
Au, Norman
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 327-343
Persistent link: https://www.econbiz.de/10009157090
Saved in:
8
Who should apologize when an employee transgresses? : source effects on apology effectiveness
Hill, Krista M.
;
Boyd, David P.
- In:
Journal of business ethics : JOBE
130
(
2015
)
1
,
pp. 163-170
Persistent link: https://www.econbiz.de/10011312128
Saved in:
9
Considering the continuity of payments for customers in a bank's recovery or resolution
Carter, Emma
- In:
Quarterly bulletin / Bank of England
52
(
2012
)
2
,
pp. 147-153
Persistent link: https://www.econbiz.de/10009728866
Saved in:
10
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon
;
La, Suna
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
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