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The persuasive "power" of stigma?

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Saving face : inclusive communication with college students with disabilities using politeness and face negotiation

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Financial incentrives and salesperson time orientation in new product launch : a longitudinal study

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Attractive chameleons sell : the mimicry-attractiveness link

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It takes just 120 seconds : predicting satisfaction in technical support calls

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Influence of salespersons' nonverbal communication cues on consumer shopping behaviour

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How angry customer complaints influence salesperson commitment to service quality

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The challenger customer : selling to the hidden influencer who can multiply your results

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Introduction: the hardest part of selling solutions -- The dark side of customer consensus -- The mobilizer -- The art of unteaching -- Building commercial insight -- Commercial insight in action -- Teaching mobilizers where they learn -- Two types of tailoring -- Taking control of consensus...

Persistent link: https://www.econbiz.de/10011458682