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USA
Consumer behaviour
83,089
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Schwellenländer
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26,867
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12,776
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8,617
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Lusk, Jayson L.
20
Stavins, Joanna
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18
Agarwal, Sumit
17
Jang, Soocheong
17
McFadden, Daniel
17
Smith, Alan D.
17
Warnock, Francis E.
17
Gern, Klaus-Jürgen
16
Kooths, Stefan
16
Winter, Joachim
16
Einav, Liran
15
Heiss, Florian
15
Stolzenburg, Ulrich
15
Han, Heesup
14
Chomsisengphet, Souphala
12
Nayga, Rodolfo M.
12
Tonsor, Glynn T.
12
Zinman, Jonathan
12
Dooley, Michael P.
11
Fratzscher, Marcel
11
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Viscusi, W. Kip
11
Aizenman, Joshua
10
Allcott, Hunt
10
Cawley, John H.
10
Dong, Diansheng
10
Finkelstein, Amy
10
Kaiser, Harry M.
10
Kaplan, Greg
10
Kolstad, Jonathan
10
Kumar, V.
10
Lusardi, Annamaria
10
Mattila, Anna S.
10
Roe, Brian
10
Rudanko, Leena
10
Stango, Victor
10
Baghestani, Hamid
9
Bronnenberg, Bart J.
9
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National Bureau of Economic Research
76
American Marketing Association
8
USA / General Accounting Office
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6
Friedrich-Schiller-Universität Jena
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IGI Global
4
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Practising Law Institute <New York, NY>
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AEI-Brookings Joint Center for Regulatory Studies
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American Council on Consumer Interests
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American Home Economics Association
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American Management Association
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Article 29 Data Protection Working Party
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Centre d'Observation Economique
2
European University Institute / Department of Law
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INSEAD
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Information Resources Management Association
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NetLibrary, Inc
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Overseas Private Investment Corporation <Washington, DC>
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Working paper / National Bureau of Economic Research, Inc.
293
Journal of consumer research : JCR ; an interdisciplinary bimonthly
150
Journal of retailing and consumer services
83
Journal of business research : JBR
80
International journal of hospitality management
75
NBER working paper series
74
Psychology & marketing
68
Journal of fashion marketing and management
59
American journal of agricultural economics
50
Journal of consumer affairs : official publication of the American Council on Consumer Interests
49
The American economic review
43
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
40
International journal of consumer studies
39
The journal of consumer marketing
39
Journal of marketing theory and practice
37
Journal of international consumer marketing
35
Journal of the Academy of Marketing Science
34
The journal of services marketing
34
International journal of retail & distribution management
32
Sport marketing quarterly : preferred journal of the Sport Marketing Association
32
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
31
Journal of marketing
30
American economic journal : a journal of the American Economic Association
29
Discussion paper / Centre for Economic Policy Research
29
Journal of consumer behaviour : an international research review
29
International journal of sport management and marketing : IJSMM
28
Services marketing quarterly
28
Journal of sport management : the official journal of the North American Society of Sport Management
26
Journal of service research : JSR
25
Applied economics
24
Journal of advertising research
24
Journal of business ethics : JOBE
24
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
24
The review of economics and statistics
23
Journal of food products marketing
22
Journal of travel and tourism marketing
22
Journal of advertising : official publication of the American Academy of Advertising
21
Journal of hospitality marketing & management
21
Industrial marketing management : the international journal for industrial and high-tech firms
19
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
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ECONIS (ZBW)
6,498
USB Cologne (EcoSocSci)
97
EconStor
87
Other ZBW resources
65
OLC EcoSci
13
RePEc
10
ArchiDok
2
USB Cologne (business full texts)
1
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1
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
2
"I'm here to help" : how companies' microblog responses to consumer problems influence brand perceptions
Coyle, James R.
;
Smith, Ted
;
Platt, Glenn J.
- In:
Journal of research in interactive marketing : …
6
(
2012
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10009571569
Saved in:
3
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
4
Take it back : the impact of dynamic consumer goals in return and exchange interactions
Droms, Courtney M.
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 67-85
Persistent link: https://www.econbiz.de/10009726519
Saved in:
5
Do negative consumption experiences hurt manufacturers or retailers? : the influence of reasoning style on consumer blame attributions and purchase intention
Yoon, Sukki
- In:
Psychology & marketing
30
(
2013
)
7
,
pp. 555-565
Persistent link: https://www.econbiz.de/10009778566
Saved in:
6
When consumers complain
Best, Arthur
-
1981
Persistent link: https://www.econbiz.de/10000052961
Saved in:
7
How can regulators affect corporate social responsibility? : evidence from regulatory disclosures of consumer complaints in the U.S.
Wang, Yujie
;
Tsang, Albert
;
Xiang, Yi
;
Yan, Shuo
- In:
The British accounting review
56
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10015062078
Saved in:
8
When your best customers become your worst enemies : does time really heal all wounds?
Grégoire, Yany
;
Tripp, Thomas M.
;
Legoux, Renaud
- In:
GfK marketing intelligence review : Marketingforschung …
3
(
2011
)
1
,
pp. 26-35
Persistent link: https://www.econbiz.de/10009007733
Saved in:
9
Effect of effort and deadlines on consumer product returns
Janakiraman, Narayan
;
Ordóñez, Lisa
- In:
Journal of consumer psychology : JCP : the official …
22
(
2012
)
2
,
pp. 260-271
Persistent link: https://www.econbiz.de/10009569967
Saved in:
10
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon
;
La, Suna
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
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