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Evaluating customer information breaches as service failures : an event study approach
Malhotra, Arvind; Kubowicz Malhotra, Claudia - In: Journal of service research : JSR 14 (2011) 1, pp. 44-59
Persistent link: https://www.econbiz.de/10008826887
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Trustworthiness as an impression
Latusek, Dominika - In: Management practices in high-tech environments, (pp. 152-165). 2008
Persistent link: https://www.econbiz.de/10003702355
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"Wir erleben die Geburtsstunde einer Kultur der Verdächtigungen"
Turow, Joseph - In: GDI-Impuls : Wissensmagazin für Wirtschaft, … 25 (2007) 1, pp. 64-69
Persistent link: https://www.econbiz.de/10003443814
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The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon; La, Suna - In: The journal of services marketing 27 (2013) 3, pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
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Trust recovery following a double deviation
Basso, Kenny; Santos, Cristiane Pizzutti dos - In: Journal of service research : JSR 19 (2016) 2, pp. 209-223
Persistent link: https://www.econbiz.de/10011485447
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Interorganizational trust, governance choice, and exchange performance
Gulati, Ranjay; Nickerson, Jackson A. - In: Organization science : a journal of the Institute for … 19 (2008) 5, pp. 688-708
Persistent link: https://www.econbiz.de/10003779233
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Accounting for control and trust building in interfirm transactional relationships
Vosselman, Ed. G. J.; Meer-Kooistra, Jeltje van der - In: Accounting, organizations and society : an … 34 (2009) 2, pp. 267-283
Persistent link: https://www.econbiz.de/10003820297
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The impact of medium specific investment and trust on the use of the internet for information search
Osmonbekov, Talai; Donthu, Naveen; Bellenger, Danny N. - In: International journal of electronic marketing and … 1 (2006/07) 4, pp. 289-302
Persistent link: https://www.econbiz.de/10003543546
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Combining lab experiments and industry data in transaction cost analysis : the case of competition as a safeguard
Dutta, Shantanu - In: The journal of law, economics, & organization 11 (1995) 1, pp. 87-111
Persistent link: https://www.econbiz.de/10001184016
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Why Discrete Price Fragments U.S. Stock Exchanges and Disperses Their Fee Structures
Chao, Yong - 2019
Stock exchange operators compete for order flow by setting "make" fees for limit orders and "take" fees for market orders. When traders quote continuous prices, they can choose prices that perfectly neutralize any fee division, and traders stream to the exchange with the lowest total fee. The...
Persistent link: https://www.econbiz.de/10012904610