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Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key - In: International journal of services and operations management 30 (2018) 4, pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
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A comparative study of banking services and customer satisfaction in public, private and foreign banks
Surabhi Singh; Arora, Renu - In: Challenges and trends in modern banking, (pp. 259-277). 2016
Persistent link: https://www.econbiz.de/10011516913
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A field study of customers' switching behavior for bank services
Manrai, Lalita A.; Manrai, Ajay K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
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Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Simmers, Christina S.; Rast, Rebecca; Schaefer, Allen D.; … - In: Services marketing quarterly 43 (2022) 2, pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
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Customer accounting and marketing performance measures usage in the hotel industry in the USA
Cengiz, Emre; Oduncuoglu, Funda; Köseoglu, Mehmet Ali - In: International journal of leisure and tourism marketing … 7 (2020) 1, pp. 4-25
Persistent link: https://www.econbiz.de/10012513377
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Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio; Batista, Fernando; Rita, Paulo; … - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 7, pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
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The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Cho, Young Sik; Thiagarajan, Palaniappan; Chong, Hyonsong; … - In: International journal of operations and quantitative … 23 (2017) 2, pp. 147-160
Persistent link: https://www.econbiz.de/10011732634
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Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat; Leschewski, Andrea; Davis, David E. - In: Journal of agricultural & food industrial organization 21 (2023) 2, pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
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Customer satisfaction and business performance : a firm-level analysis
Williams, Hilary P.; Naumann, Earl - In: The journal of services marketing 25 (2011) 1, pp. 20-32
Persistent link: https://www.econbiz.de/10009009738
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Is the NPS a trustworth performace measure?
Kristensen, Kai; Eskildsen, Jacob - In: The TQM journal : the international review of … 26 (2014) 2, pp. 202-214
Persistent link: https://www.econbiz.de/10010253368