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USA
KMU
49,945
SME
49,927
Organizational change
25,972
Organisatorischer Wandel
25,938
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24,884
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24,881
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16,714
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7,149
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6,156
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6,147
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6,007
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5,739
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5,470
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5,348
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5,039
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5,001
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4,661
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4,377
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4,022
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3,835
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3,834
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3,752
Lieferantenmanagement
3,253
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Berger, Allen N.
33
Audretsch, David B.
29
Smith, Alan D.
22
Acs, Zoltán J.
21
Fairlie, Robert W.
15
Udell, Gregory F.
14
Wolken, John D.
14
Frame, W. Scott
12
Dunkelberg, William Charles
11
Jagtiani, Julapa
10
Kuchler, Theresa
10
Scott, Jonathan A.
10
Stroebel, Johannes
10
Bates, Timothy Mason
9
Brown, J. David
9
Cole, Rebel A.
9
Gopal, Manasa
9
Jackson, William E.
9
Libecap, Gary D.
9
Link, Albert N.
9
Sanidas, Elias
9
Storey, David J.
9
Alekseev, Georgij
8
Amer, Safaa
8
Kumar, V.
8
Lamoreaux, Naomi R.
8
Lerner, Joshua
8
Thomson, James B.
8
Wessner, Charles W.
8
White, Lawrence J.
8
Blanchflower, David G.
7
Bloom, Nicholas
7
Craig, Ben R.
7
Goldberg, Lawrence G.
7
Howell, Sabrina T.
7
Karaca-Mandic, Pinar
7
Miranda, Javier
7
Robb, Alicia M.
7
Scarborough, Norman M.
7
Servon, Lisa J.
7
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USA / Congress / House of Representatives / Committee on Small Business
53
USA / Congress / Senate / Committee on Small Business
36
National Bureau of Economic Research
24
USA / General Accounting Office
23
United States / Congress / Senate / Committee on Small Business
20
IGI Global
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USA / Subcommittee on Tax, Finance, and Exports
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United States / Congress / Senate / Select Committee on Small Business
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USA / Congress / Senate / Committee on Small Business and Entrepreneurship
8
USA / Small Business Administration
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USA / Economic Research Division / Office of Advocacy
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USA / Subcommittee on SBA and SBIC Authority, Minority Enterprise and General Small Business Problems
7
United States / Congress / House / Select Committee on Small Business
7
USA / Subcommittee on General Oversight and the Economy
6
USA / Subcommittee on Regulatory Reform and Paperwork Reduction
6
National Federation of Independent Business
5
National Research Council <USA> / Board on Science, Technology, and Economic Policy
5
USA / Subcommittee on Government Programs and Oversight
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Brookings Institution
4
Edward Elgar Publishing
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Federal Reserve Bank of Cleveland
4
National Research Council <USA> / Policy and Global Affairs
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USA / Subcommittee on Export Opportunities and Special Small Business Problems
4
USA / Subcommittee on Tax, Access to Equity Capital and Business Opportunities
4
USA / Subcommittee on Workforce, Empowerment, and Government Programs
4
Europäische Kommission
3
National Academies of Sciences, Engineering, Medicine / Committee on Capitalizing on Science, Technology, and Innovation: An Assessment of the Small Business Innovation Research Program - Phase II
3
National Federation of Independent Business / Education Foundation
3
NetLibrary, Inc
3
USA / Congress / House of Representatives / Permanent Select Committee on Intelligence / Subcommittee on Oversight
3
USA / Congress / House of Representatives / Select Committee on Small Business
3
USA / Congress / House of Representatives / Subcommittee on International Economic Policy and Trade
3
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3
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3
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3
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3
USA / Subcommittee on Regulatory Reform and Oversight
3
United States / Congress / Senate / Committee on Banking and Currency / Subcommittee on Small Business
3
United States / Congress / Senate / Committee on Small Business / Subcommittee on Export Promotion and Market Development
3
United States / Congress / Senate / Select Committee on Small Business / Subcommittee on Government Procurement
3
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Working paper / National Bureau of Economic Research, Inc.
76
Small business economics : an entrepreneurship journal
56
Harvard business review : HBR
32
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
29
Quality management journal : QMJ
29
Academy of Management journal : AMJ
27
International journal of production research
27
Global business and organizational excellence : a review of research & best practices
26
Journal of business research : JBR
26
International journal of hospitality management
25
NBER working paper series
25
Finance and economics discussion series
24
International journal of productivity and quality management : IJPQM
23
Journal of business venturing
23
Health care management review : HCM review
20
Journal of small business and enterprise development
20
The journal of services marketing
20
International journal of quality & reliability management
18
Harvard-Business-Manager : das Wissen der Besten
17
The review of financial studies
17
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
Business economics : the journal of the National Association for Business Economists
16
Business issues, competition and entrepreneurship
16
Journal of retailing and consumer services
16
S. hrg
16
Industrial marketing management : the international journal for industrial and high-tech firms
15
Strategy & leadership : a publication of Strategic Leadership Forum
15
Journal of organizational change management
14
Journal of small business strategy
14
Business horizons
13
Discussion paper / Centre for Economic Policy Research
13
Discussion paper series / IZA
13
International journal of production economics
13
Journal of banking & finance
13
Journal of change management : an international journal
13
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
13
European journal of operational research : EJOR
12
Faculty & research / Insead : working paper series
12
International journal of six sigma and competitive advantage : IJSSCA
12
International journal of technology management : IJTM
12
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Source
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ECONIS (ZBW)
5,422
USB Cologne (EcoSocSci)
164
RePEc
4
OLC EcoSci
1
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1
Service strategy : management moves for customer results
Horovitz, Jacques
-
2004
-
2. ed
Persistent link: https://www.econbiz.de/10001794593
Saved in:
2
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10000974642
Saved in:
3
Quality management principles and benefits of their implementation in central banks
Luburić, Radoica
- In:
Journal of central banking theory and practice
4
(
2015
)
3
,
pp. 91-121
Persistent link: https://www.econbiz.de/10011373211
Saved in:
4
The co-evolution of supplier relationship quality and product quality in the U.S. auto industry : a cultural perspective
Chen, Yi-Su
;
Su, Hung-Chung
;
Ro, Young Kyun
- In:
International journal of production economics
184
(
2017
),
pp. 245-255
Persistent link: https://www.econbiz.de/10011642539
Saved in:
5
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
6
Product quality and customer benefit
Blecharz, Pavel
;
Stverkova, Hana
-
2011
Persistent link: https://www.econbiz.de/10009266783
Saved in:
7
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
8
Six Sigma sales and marketing : application to NCAA basketball
Salzarulo, Peter
;
Krehbiel, Timothy C.
;
Mahar, Stephen
; …
- In:
American journal of business : applying research to …
27
(
2012
)
2
,
pp. 113-132
Persistent link: https://www.econbiz.de/10009711435
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9
Qualitätsbewusstsein und Kundenorientierung der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company
Beckett, Nigel P.
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 949-964)
.
2008
Persistent link: https://www.econbiz.de/10003708783
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10
Can quality communication improve business relationships?
Hinner, Michael B.
- In:
Introduction to business communication
,
(pp. 15-40)
.
2005
Persistent link: https://www.econbiz.de/10003131651
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