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Developing meaningfulness at work through emotional intelligence training

Thory, Kathryn - In: International journal of training and development 20 (2016) 1, pp. 58-77

Persistent link: https://www.econbiz.de/10011565646

Prioritizing emotional intelligence training needs using optimal globalization grey relational analysis

Tang, Hui-wen Vivian; Yin, Mu-shang - In: Journal of modelling in management 8 (2013) 3, pp. 320-338

Persistent link: https://www.econbiz.de/10010209680

Vom Kfz-Handwerk zum Qualitätsservice : der US-amerikanische Kfz-Sektor nach der Trendwende

Spöttl, Georg; Rauner, Felix; Moritz, Eckehard Fozzy - 1997

Persistent link: https://www.econbiz.de/10000625742

The empowerment of frontline service staff in 3PL companies

Ellinger, Alexander E.; Keller, Scott B.; Elmadağ … - In: Journal of business logistics : JBL 31 (2010) 1, pp. 79-98

Persistent link: https://www.econbiz.de/10003985929

A longitudinal study of the zone of tolerance

Stodnick, Michael; Marley, Kathryn A. - In: Managing service quality : MSQ ; an international journal 23 (2013) 1, pp. 25-42

Persistent link: https://www.econbiz.de/10009770753

Time pressure, training activities and dysfunctional auditor behaviour : evidence from small audit firms

Svanström, Tobias - In: International journal of auditing : IJA 20 (2016) 1, pp. 42-51

Persistent link: https://www.econbiz.de/10011482474

The impact of quality management practices, training and employee suggestion schemes on quality performance

Sundar, Suhan; Prabhu, H. Mahesh - In: International journal of productivity and quality … 28 (2019) 2, pp. 210-226

Persistent link: https://www.econbiz.de/10012154554

The impact of training on operational performance : the case of the customs service at Nikola Tesla airport in Belgrade

Dalton, Sanja - In: Serbian journal of management : an international … 12 (2017) 1, pp. 41-52

In this paper the impact of risk analysis and assessment training of the customs officers on improvement of their operational performances at Nikola Tesla airport in Belgrade is presented. The aim of the research is to measure the perception of the customs officers at the airport about the...

Persistent link: https://www.econbiz.de/10011658818

Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis

Tavakoli, Mohammad Mahdi; Shirouyehzad, Hadi; … - In: International journal of services and operations management 16 (2013) 4, pp. 427-442

Persistent link: https://www.econbiz.de/10010354436

The effectiveness of reputation as a disciplinary mechanism in sell-side research

Fang, Lily Hua; Yasuda, Ayako - In: The review of financial studies 22 (2009) 9, pp. 3735-3777

Persistent link: https://www.econbiz.de/10003885733

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