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USA
Relationship marketing
25,629
Beziehungsmarketing
25,611
Consumer behaviour
9,257
Konsumentenverhalten
9,257
Customer satisfaction
5,589
Kundenzufriedenheit
5,577
Shareholder Value
4,741
Shareholder value
4,740
Service quality
4,055
Dienstleistungsqualität
4,051
Theorie
3,348
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3,348
Deutschland
3,168
Germany
3,090
Brand management
2,651
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2,649
Kundenwert
2,595
Kundenmanagement
2,563
Customer value
2,471
Lieferantenmanagement
2,321
Supplier relationship management
2,321
Social Web
2,133
Social web
2,133
Marketingmanagement
2,056
Marketing management
2,025
Markenimage
1,967
Brand image
1,963
Electronic Commerce
1,840
E-commerce
1,700
Online-Marketing
1,649
Internet marketing
1,622
Kundenintegration
1,604
Customer integration
1,603
Corporate Governance
1,582
Corporate governance
1,567
United States
1,444
Vertrauen
1,427
Confidence
1,410
Einzelhandel
1,393
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95
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105
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Smith, Alan D.
19
Edmans, Alex
8
Kumar, V.
8
Johnson, Michael D.
7
Lazonick, William
7
Walsh, Gianfranco
7
Walter, Ingo
7
Brodie, Roderick J.
6
Han, Heesup
6
Jang, Soocheong
6
Conduit, Jodie
5
Elhauge, Einer
5
Fried, Jesse M.
5
Gabaix, Xavier
5
Hollebeek, Linda D.
5
Jenter, Dirk
5
Kim, Wansoo
5
Skiera, Bernd
5
Subramanian, Guhan
5
Andersson, Tord
4
Beatty, Sharon E.
4
Bebchuk, Lucian A.
4
Becker, Bo
4
Bergstresser, Daniel
4
Gourio, François
4
Gremler, Dwayne D.
4
Ha, Jooyeon
4
Haslam, Colin
4
Hennig-Thurau, Thorsten
4
Hommel, Ulrich
4
Hyun, Sunghyup Sean
4
Lucas, Robert W.
4
Malmendier, Ulrike
4
Mattila, Anna S.
4
Moretti, Enrico
4
Peters, Florian
4
Rebérioux, Antoine
4
Rudanko, Leena
4
Tsitsianis, Nick
4
Aglietta, Michel
3
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USA / General Accounting Office
3
National Bureau of Economic Research
2
NetLibrary, Inc
2
The Wharton Financial Institutions Center
2
Arthur D. Little International Inc. <Wiesbaden>
1
Asian Development Bank
1
Business Information Centre <Toronto>
1
Confederation of Britisch Industry
1
Econometrisch Instituut <Rotterdam>
1
Edward Elgar Publishing
1
Forum Gewerkschaften
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Gottfried Wilhelm Leibniz Universität Hannover
1
Harvard Graduate School of Business Administration
1
IGI Global
1
Institut für Weltwirtschaft
1
Ludwig-Maximilians-Universität München
1
Queen Mary, University of London
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
1
Springer Fachmedien Wiesbaden
1
Strategic Planning Associates <Atlanta, Ga.>
1
USA / Court of Customs and Patent Appeals
1
United States / Congress / House / Committee on Ways and Means / Subcommittee on Oversight
1
University College London
1
University of British Columbia / Finance Division
1
University of Chicago / Center for Research in Security Prices
1
University of Texas at Arlington
1
University of Virginia / Library
1
Universität Zürich / Institut für Schweizerisches Bankwesen
1
Verband Deutscher Maschinen- und Anlagenbau
1
W. E. Upjohn Institute for Employment Research <Kalamazoo, Mich.>
1
Wirtschaftskammer Österreich
1
Wissenschaftlicher Verlag Berlin
1
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Published in...
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International journal of hospitality management
23
The journal of services marketing
20
Working paper / National Bureau of Economic Research, Inc.
20
Journal of business research : JBR
18
Journal of retailing and consumer services
18
Industrial marketing management : the international journal for industrial and high-tech firms
16
Harvard business review : HBR
15
Journal of marketing
12
Journal of the Academy of Marketing Science
12
Services marketing quarterly
12
Journal of service research : JSR
11
Strategy & leadership : a publication of Strategic Leadership Forum
11
Academy of Management journal : AMJ
9
Harvard-Business-Manager : das Wissen der Besten
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Journal of marketing management : MM
8
Journal of travel and tourism marketing
8
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
8
Psychology & marketing
8
The journal of business & industrial marketing
8
The journal of personal selling & sales management : JPSSM
8
The review of financial studies
8
Discussion paper / Centre for Economic Policy Research
7
Journal of financial economics
7
SpringerLink / Bücher
7
Customer Relationship Management : the ultimate guide to efficient use of CRM
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of sport management : the official journal of the North American Society of Sport Management
6
Europäische Hochschulschriften / 5
5
Gabler Edition Wissenschaft
5
Handbook of research on customer equity in marketing
5
International journal of business innovation and research
5
International journal of electronic customer relationship management : IJECRM
5
International journal of market research : JMRS ; the journal of the Market Research Society
5
Journal of business ethics : JOBE
5
Journal of financial services marketing : JFSM
5
Strategic management journal
5
The international review of retail, distribution and consumer research
5
The service industries journal
5
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Source
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ECONIS (ZBW)
1,450
USB Cologne (EcoSocSci)
5
RePEc
4
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1
Empirically testable sources and implications of clumpiness
Zhang, Yao
;
Bradlow, Eric T.
;
Small, Dylan S.
- In:
Marketing science : the marketing journal of the …
34
(
2015
)
2
,
pp. 215-217
Persistent link: https://www.econbiz.de/10010515905
Saved in:
2
National culture, economy, and customer lifetime value : assessing the relative impact of the drivers of customer lifetime value for a global retailer
Kumar, V.
;
Pansari, Anita
- In:
Journal of international marketing
24
(
2016
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011460092
Saved in:
3
Managing customers profitably
Ryals, Lynette
-
2008
Persistent link: https://www.econbiz.de/10003744559
Saved in:
4
Customer Equity: Measurement, Management and Research Opportunities
Villanueva, Julian
;
Hanssens, Dominique M.
-
2006
Persistent link: https://www.econbiz.de/10003487214
Saved in:
5
CRM : redefining customer relationship management
Peel, Jeffrey
-
2002
Persistent link: https://www.econbiz.de/10001641478
Saved in:
6
Crafting customer value : the art and science
Duchessi, Peter
-
2002
Persistent link: https://www.econbiz.de/10001671507
Saved in:
7
Investigating the moderated mediation effect on customer relationship management and customer acquisition
Das, Subhasish
;
Mishra, Manit
;
Mohanty, Prasanta Kumar
- In:
International journal of electronic customer …
12
(
2019
)
2
,
pp. 167-190
Persistent link: https://www.econbiz.de/10012253357
Saved in:
8
Values obtained from customer relationship management
Danielak, Wiesław
- In:
Innovation and entrepreneurship : theory and practice
,
(pp. 9-17)
.
2020
Persistent link: https://www.econbiz.de/10012257558
Saved in:
9
A nation of customers
Goodhart, Philip
-
1965
Persistent link: https://www.econbiz.de/10000331795
Saved in:
10
Getting it right! : Creating customer value for market leadership
Weinzimer, Philip
-
1998
Persistent link: https://www.econbiz.de/10000660034
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