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1
Service
management
: operations, strategy, and information technology
Fitzsimmons, James A.
;
Fitzsimmons, Mona J.
-
2006
-
5. ed., internat. ed.
Persistent link: https://www.econbiz.de/10002836504
Saved in:
2
Service
management
: operations, strategy, and information technology
Fitzsimmons, James A.
;
Fitzsimmons, Mona J.
-
2004
-
4. ed., internat. ed.
Persistent link: https://www.econbiz.de/10001775518
Saved in:
3
Service
management
: an integrated approach to supply chain
management
and operations
Haksever, Cengiz
;
Render, Barry
-
2013
Persistent link: https://www.econbiz.de/10013475014
Saved in:
4
Successful service operations
management
Metters, Richard
(
contributor
)
-
2006
-
2. ed., internat. student ed.
Persistent link: https://www.econbiz.de/10002641785
Saved in:
5
Managing service companies : strategies for success
Irons, Ken
-
1994
Persistent link: https://www.econbiz.de/10000348573
Saved in:
6
Editorial for journal of operations
management
special issue on "professional service operations
management
(PSOM)"
Harvey, Jean
;
Heineke, Janelle
;
Lewis, Michael
- In:
Journal of operations management
42/43
(
2016
),
pp. 4-8
Persistent link: https://www.econbiz.de/10011492287
Saved in:
7
Service
management
in production companies
Karapidis, Alexander
- In:
Integrating human aspects in production management : …
,
(pp. 375-385)
.
2005
Persistent link: https://www.econbiz.de/10002699713
Saved in:
8
Die Zukunft der
Dienstleistung
: Fakten, Erfahrungen, Visionen
Mangold, Klaus
(
contributor
)
-
1997
Persistent link: https://www.econbiz.de/10000957817
Saved in:
9
Service
management
and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
Saved in:
10
Service
management
and employment systems in U.S. and Indian call centers
Batt, Rosemary L.
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003279767
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