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A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem; Mitra, Amitava - In: Journal of air transport management 42 (2015), pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Testing the dimensionality of the quality management construct
Elshaer, Ibrahim A.; Augustyn, Marcjanna M. - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 353-367
Persistent link: https://www.econbiz.de/10011558680
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10012699714
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A model of quality in the education service sector : an application of TOPSIS
Choudhury, Koushiki - In: Journal of strategic management education : JSME 8 (2012) 2, pp. 77-98
Persistent link: https://www.econbiz.de/10009790848
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Return on quality (ROQ) : making service quality financially accountable
Rust, Roland T.; Zahorik, Anthony J.; Keiningham, Timothy - 1994
Persistent link: https://www.econbiz.de/10000888243
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Quality at work
Hodgson, Alan - 1988 - 2. print
Persistent link: https://www.econbiz.de/10000139671
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Education : quality and equality
Maude, Angus - 1968
Persistent link: https://www.econbiz.de/10000539492
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A framework for analysis of data quality research
Wang, Yng-Yuh Richard; Storey, Veda C.; Firth, … - 2008
Persistent link: https://www.econbiz.de/10003763107