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Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D. (ed.); Herrmann, Andreas (contributor);  … - 1997
Persistent link: https://www.econbiz.de/10000640799
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Bridging sales and service quality functions in retailing high-technology consumer products
Rajagopal - In: International journal of services and operations management 7 (2010) 2, pp. 177-199
Persistent link: https://www.econbiz.de/10008662894
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Satisfaction in the context of customer co-production : a behavioral involvement perspective
Hunt, David M.; Geiger-Oneto, Stephanie; Varca, Philip E. - In: Journal of consumer behaviour : an international … 11 (2012) 5, pp. 347-356
Persistent link: https://www.econbiz.de/10009668450
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The role of attachment in building consumer-brand relationships : an empirical investigation in the utilitarian consumption context
Belaid, Samy; Behi, Azza Temessek - In: The journal of product & brand management 20 (2011) 1, pp. 37-47
Persistent link: https://www.econbiz.de/10009007096
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Compensatory solution : can it save a company from a service failure?
Tran, Trang P.; Roswinanto, Widyarso; Yunus, Erlinda Nusron - In: Services marketing quarterly 37 (2016) 2, pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
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Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur; Park-Poaps, Haesun; Lodhi, Rab Nawaz - In: Services marketing quarterly 43 (2022) 2, pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
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Customer satisfaction in a global economy : challenges for the automobile industry
Johnson, Michael D. - In: Automobilmarktforschung : Nutzenorientierung von …, (pp. 1-14). 1996
Persistent link: https://www.econbiz.de/10001293682
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Achieving customer satisfaction, loyalty, and retention through strategic alignment
Johnson, Michael D. - In: Customer retention in the automotive industry : …, (pp. 117-139). 1997
Persistent link: https://www.econbiz.de/10001299163
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Experience-based aspects of shopping attitudes : the roles of norms and loyalty
Meyer, Tracy - In: Journal of retailing and consumer services 15 (2008) 4, pp. 324-333
Persistent link: https://www.econbiz.de/10003729874
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Consumer shopping value, satisfaction and loyalty in discount retailing
Carpenter, Jason M. - In: Journal of retailing and consumer services 15 (2008) 5, pp. 358-363
Persistent link: https://www.econbiz.de/10003742276